Search found 8 matches

by bizelle
20 Dec 2023, 09:40
Forum: Technical Support
Topic: TVP 11.7.2 crash with the Line tool
Replies: 3
Views: 2661

Re: TVP 11.7.2 crash with the Line tool

I don't see any logic in when it crashes - just seems to be linked to the straight line tool, but it's not systematic after a brush change or anything like that, it feels really random. I've done a workaround with using the guidelines to trace straight lines with the brush tool, but it's still incre...
by bizelle
19 Dec 2023, 14:30
Forum: Technical Support
Topic: TVP 11.7.2 crash with the Line tool
Replies: 3
Views: 2661

TVP 11.7.2 crash with the Line tool

I just installed TVP on a new mac. I'm trying to animate a grid but the Line tool (straight line that is) keeps making TVP close abruptly without warning every 2 min. So far it's the only tool that seems to make it crash. Any clue what it could be? System : Mac Pro Apple M2 Pro chip Memory 16 GB OS ...
by bizelle
18 Mar 2022, 15:02
Forum: Technical Support
Topic: TVP 11.5.3 loses the option to save the file after ~20 min
Replies: 22
Views: 13164

Re: TVP 11.5.3 loses the option to save the file after ~20 min

A note as well: the export option doesnt work either. It says, function not implemented in the demo version. It's not the demo though, and the dongle is plugged in! And I DO have the option for about 20 min after opening
by bizelle
18 Mar 2022, 14:35
Forum: Technical Support
Topic: TVP 11.5.3 loses the option to save the file after ~20 min
Replies: 22
Views: 13164

TVP 11.5.3 loses the option to save the file after ~20 min

Hi, I tried to update TVP this morning, and it's been a tad frustrating. First after installing the update I got a message saying “"TVPaint Animation 11.5 Pro” can’t be opened because Apple cannot check it for malicious software." If I go in setting>preferences and click on open anyway, TV...
by bizelle
10 Sep 2021, 10:57
Forum: Technical Support
Topic: Update 11.5.2 png and embed files crashes
Replies: 5
Views: 8219

Re: Update 11.5.2 png and embed files crashes

The 32 bit version was indeed the issue, everything seems fine with the 64. Thank you for your help!
by bizelle
10 Sep 2021, 09:52
Forum: Technical Support
Topic: Update 11.5.2 png and embed files crashes
Replies: 5
Views: 8219

Re: Update 11.5.2 png and embed files crashes

My licence indeed belongs to my company and the download would be on their user account, I imagine, yes. If you could send me the download, that would be amazing!
by bizelle
09 Sep 2021, 21:50
Forum: Technical Support
Topic: Update 11.5.2 png and embed files crashes
Replies: 5
Views: 8219

Re: Update 11.5.2 png and embed files crashes

Hi, so things are significantly worse now! I've tried to uninstall/reinstall the software to install the 64 bit version, and now I can't even open it. I have the actual physical dvd from my company (bought in 2017 apparently) so the version on it is still TVP 11.0.0 I've installed the whole thing th...
by bizelle
09 Sep 2021, 16:01
Forum: Technical Support
Topic: Update 11.5.2 png and embed files crashes
Replies: 5
Views: 8219

Update 11.5.2 png and embed files crashes

Hello bonjour, I've recently downloaded the 11.5.2 update to my tvp, and ever since the software instantly crashes every time I try to import a png file. No error message, just the whole thing closes. So far I managed by only importing jpgs, but today I couldn't even open a colleague's file, because...