Search found 16 matches

by jonathan_tvpaint
03 Jun 2024, 12:58
Forum: Technical Support
Topic: [TVP12] Can't pick the dot on the top in camera speed curves. [TVPA-3577]
Replies: 2
Views: 459

Re: [TVP12] Can't pick the dot on the top in camera speed curves. [TVPA-3577]

The team was able to solve it. The fix will be available in a future update.
by jonathan_tvpaint
03 Jun 2024, 08:40
Forum: Technical Support
Topic: [TVP12] Can't pick the dot on the top in camera speed curves. [TVPA-3577]
Replies: 2
Views: 459

Re: [TVP12] Can't pick the dot on the top in camera speed curves. [TVPA-3577]

Thank you for your contribution. The team was able to reproduce the issue and is currently working on it. We will try to have it fixed in a future update.
We discovered you can still move these points (on top) if you try several times ( 3 or 4 times )
by jonathan_tvpaint
03 Jun 2024, 08:05
Forum: Technical Support
Topic: Making New Rigging layer from Layer Preset Manager is Crashing down the TVP 12 [TVPA-3569]
Replies: 5
Views: 879

Re: Making New Rigging layer from Layer Preset Manager is Crashing down the TVP 12 [TVPA-3569]

Thank you for your contribution. The team was able to reproduce the issue and solve it. The fix will be available in a future update.
by jonathan_tvpaint
31 May 2024, 09:09
Forum: Technical Support
Topic: TVP12 Light table slower performance [TVPA-3304]
Replies: 2
Views: 374

Re: TVP12 Light table slower performance [TVPA-3304]

Thank you for your contribution. The team was able to reproduce the issue and is currently working on it. We will try to have it fixed in a future update.
by jonathan_tvpaint
31 May 2024, 07:59
Forum: Technical Support
Topic: TVPaint 12 Instance renaming bug [TVPA-3567]
Replies: 2
Views: 953

Re: TVPaint 12 Instance renaming bug [TVPA-3567]

Thank you for your contribution. The team was able to reproduce the issue and solve it. The fix will be available in a future update.
by jonathan_tvpaint
29 Dec 2022, 08:14
Forum: Technical Support
Topic: Warp grid artifcating
Replies: 19
Views: 17982

Re: Warp grid artifcating

So if you succeed to reproduce it, don't hesitate to share with us the project if it is possible with screenshot of fx parameters. I would send you a screenshot of my FX parameters in 11.7.1 using Warp Grid , but the problem for me is that the Warp Grid does not work properly in version 11.7.1 (thi...
by jonathan_tvpaint
28 Dec 2022, 07:33
Forum: Technical Support
Topic: Warp grid artifcating
Replies: 19
Views: 17982

Re: Warp grid artifcating

Hi all, i tried to reproduce the issue but without success. I think it can be difficult to reproduce for us because it depends to particular configuration ( source image, resolution, grid size, ...). So i you succeed to reproduce it, don't hesitate to share with us the project if it is possible with...
by jonathan_tvpaint
13 Dec 2022, 12:30
Forum: Technical Support
Topic: TVPaint 11.7.1 operation check
Replies: 13
Views: 3447

Re: TVPaint 11.7.1 operation check

Hironori Takagi wrote: 13 Dec 2022, 11:19 I attach.
(1) A jpeg file that has been confirmed to have 300dpi information embedded in Photoshop
(2) the config file I'm currently using

Please confirm.


Thank you for your picture. I succeed to reproduce issue in our side. I can now assess the bug to fix it.
by jonathan_tvpaint
13 Dec 2022, 10:19
Forum: Technical Support
Topic: TVPaint 11.7.1 operation check
Replies: 13
Views: 3447

Re: TVPaint 11.7.1 operation check

Hi Hironori Takagi, regarding the issue you show with this picture 221213_to_thierry_2.jpg I need 2 informations. Can you send me in MP the image file used for your screenshot? Can you send me too your config file (C:\Users\h-takagi\AppData\Roaming\tvp animation 11 pro\default\config.ini)? Thank you...
by jonathan_tvpaint
05 Oct 2022, 10:11
Forum: Technical Support
Topic: Brush renaming not working in 11.7
Replies: 7
Views: 2161

Re: Brush renaming not working in 11.7

Hi all,

thank you for your video, i succeed to reproduce the issue.
by jonathan_tvpaint
04 Oct 2022, 09:14
Forum: Technical Support
Topic: Import image default behavior always going backwards from start frame
Replies: 5
Views: 3228

Re: Import image default behavior always going backwards from start frame

Thank you very much. The fix will be available to next release hotfix.
by jonathan_tvpaint
03 Oct 2022, 11:38
Forum: Technical Support
Topic: Brush renaming not working in 11.7
Replies: 7
Views: 2161

Re: Brush renaming not working in 11.7

Hi,

thank you for your feedback.
We don't succeed to reproduce it for now. Can you share a screenshot with us?
by jonathan_tvpaint
03 Oct 2022, 09:13
Forum: Technical Support
Topic: Import image default behavior always going backwards from start frame
Replies: 5
Views: 3228

Re: Import image default behavior always going backwards from start frame

Hi!

Thank you for your feedback. I am able to play the video but not to download it. Do you agree to share with us the video to add it in our bugs database?

Jonathan
by jonathan_tvpaint
27 Sep 2022, 07:26
Forum: Technical Support
Topic: Issue with Hide Tool Preview in 11.7
Replies: 3
Views: 1363

Re: Issue with Hide Tool Preview in 11.7

Hi,

I succeed to reproduce it. This is an issue and regression. I add it in our issue database.

Thank you for your feedback.
by jonathan_tvpaint
04 Jul 2022, 14:40
Forum: Technical Support
Topic: Investigating TVPaint lag(s) on MacOS
Replies: 9
Views: 4034

Re: Investigating TVPaint lag(s) on MacOS

We succeed to reproduce the issue.
It is now in our bug tracker for further investigation even if i can tell directly the bug (and fix) can be difficult to solve.

Anyway, thank you for you investigation in your side which help us a lot.