Search found 52 matches

by JeremyN
02 Aug 2024, 08:22
Forum: Technical Support
Topic: Consistent Crashes in 12.0.1 [TVPA-3696]
Replies: 1
Views: 2111

Re: Consistent Crashes in 12.0.1 [TVPA-3696]

Hello, and thank you for your feedback.
The issue has been fix, and will be available in the next update.
by JeremyN
02 Jul 2024, 09:19
Forum: Technical Support
Topic: Layers - the command Reverse Selected Layer Order is broken [TVPA-3656]
Replies: 2
Views: 1973

Re: Layers - the command Reverse Selected Layer Order is broken [TVPA-3656]

Thanks for reporting it. It has been fixed and will be available in a future update.
by JeremyN
27 Jun 2024, 12:35
Forum: Technical Support
Topic: Keyboard input disabled after opening project (TVP12)
Replies: 7
Views: 2179

Re: Keyboard input disabled after opening project (TVP12)

Hello. Does your TVPaint looks like this when you start it ? fullscreen.png I mean, is the macOS title bar (with the red, yellow and green buttons) visible ? Like on this picture: no_fullscreen.png If the title bar is not visible, please close TVPaint and then go to: /Users/ yourname /Library/ You w...
by JeremyN
12 Jun 2024, 06:01
Forum: Technical Support
Topic: Panning & Zoom (held) Sticking [TVPA-3624]
Replies: 7
Views: 1734

Re: Panning & Zoom (held) Sticking [TVPA-3624]

The development team has identified the problem it has been fixed. The fix will be available in a future update.
by JeremyN
04 Jun 2024, 14:08
Forum: Technical Support
Topic: Profile popouts not resizing in Tvp12 [TVPA-3582]
Replies: 3
Views: 1419

Re: Profile popouts not resizing in Tvp12 [TVPA-3582]

Thanks to your contribution.
The team was able to solve it. The fix will be available in a future update.
by JeremyN
24 Dec 2020, 09:12
Forum: Communauté Francophone
Topic: Message d'erreur
Replies: 8
Views: 26418

Re: Message d'erreur

Bonjour, Pour accéder facilement au dossier /tmp, ouvrez le Finder et, dans la barre de menu, cliquez sur l'onglet "Aller", vous devriez avoir une ligne "Aller au dossier...". Une fenêtre de dialogue va apparaître, saisissez /tmp et validez... voilà, vous devriez être dans le bon...
by JeremyN
03 Dec 2020, 15:22
Forum: Technical Support
Topic: TVPaint 11.5 crashes if I use the new fullscreen shortcut
Replies: 17
Views: 20064

Re: TVPaint 11.5 crashes if I use the new fullscreen shortcut

Hi,

Once you are on your account page, in the "Downloads section", you should have "trial version" just under "My Software (Lockcode).
You can also access this page by clicking "Trial version" on the left of the screen.

If not, let us know.
trial_version.png
by JeremyN
28 Apr 2020, 10:00
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 130
Views: 459513

Re: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

Hello, Unfortunaly, the only version of TVPaint that will works on MacOS Catalina is TVPaint 11 in 64bits. You can install TVPaint 10 in 64 bits on Catalina but the only thing you will get is a grey window because the source code is too old to work properly on the current MacOS. I'm sorry to say tha...
by JeremyN
23 Mar 2020, 11:50
Forum: Technical Support
Topic: Coronavirus COVID-19 and TVPaint
Replies: 8
Views: 240959

Re: Coronavirus COVID-19 and TVPaint

Hi ! I see you are using TVPaint Animation 10 Pro, is it the 64bits version ? Unfortunaly, the 64bits of TVPaint 10 version does not work on MacOS Mojave, but the 32bits version should works. Could you try it please ? On MacOS 10.15 and higher (Catalina) only TVPaint 11 in 64bits version will works.
by JeremyN
13 Sep 2019, 15:32
Forum: Technical Support
Topic: 11.0.9 - brush lag
Replies: 5
Views: 13999

Re: 11.0.9 - brush lag

Hi,

An update with a small fix for the brush lag is available for download.

I must warn you, for some complex brush like the "Fire" brush, the lag can still be noticed.
I can't remove it completely or else jagged line issue will be back.
by JeremyN
09 Sep 2019, 16:18
Forum: Technical Support
Topic: 11.0.9 - brush lag
Replies: 5
Views: 13999

Re: 11.0.9 - brush lag

Thanks,

I'll run some tests and do the investigation. I hope to find lines of code which are guilty for this.
by JeremyN
09 Sep 2019, 15:46
Forum: Technical Support
Topic: 11.0.9 - brush lag
Replies: 5
Views: 13999

Re: 11.0.9 - brush lag

Hi,

Can you please send us your brush which lag ? After some tests, it seems to happen only with custom brushes.

I'm pretty sure this lag is caused by the fix for the jagged lines issue. I'll try to correct this.
by JeremyN
06 Sep 2019, 14:46
Forum: Technical Support
Topic: 11.0.9 dropping frames
Replies: 8
Views: 19165

Re: 11.0.9 dropping frames

Hi, I have fixed the issue (it should be available to download soon), it only happens on 64bits version by the way. Daninski, just to be sure we are talking about the same issue, can you do a little test please ? Open one of your project in TVPaint 11.0.9 and launch the playback. Then, do not touch ...
by JeremyN
02 Jul 2019, 12:16
Forum: Technical Support
Topic: Grey screen on Mac
Replies: 2
Views: 7784

Re: Grey screen on Mac

Hi ! Unfortunaly, TVPaint 10 in 64bits is no longer working on MacOS Mojave and above. This is fixed in TVPaint 11 actually but you can use the 32bit version of TVPaint 10, it will work on MacOS Mojave... but not on the future version of MacOS because Apple is dropping 32bit support. Hope it will he...
by JeremyN
24 Jun 2019, 08:08
Forum: Technical Support
Topic: Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)
Replies: 130
Views: 459513

Re: Mac OS High Sierra & Mojave (update 01/08/2018)

Hi !

I did some tests with the last beta and it works with Sentinel driver 7.5.4, you can get it here:
SentinelSystemDriver.pkg.zip
(98.11 KiB) Downloaded 1964 times
Can you try with this driver please ?