Search found 7 matches

by Maaax
23 Feb 2021, 19:35
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

Hi, Yes, all functionality of the program was there. I could draw, create new brushes, extend exposures, open files and save new ones. It was only when I exported that I had the problem. I was exporting directly to my desktop, so no weird permissions on the export folder either. And like I said, the...
by Maaax
23 Feb 2021, 02:37
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

Hi Dean,

I've kept my Avast with the default settings as far as I can remember. Perhaps it had something to do with having but 11 and 11.5 installed at the same time, as when I first updated I assumed it would override the old version rather than installing an additional version?

Cheers,

Max
by Maaax
20 Feb 2021, 19:02
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

Hi Xavier, and all, I've found and fixed my problem. There was nothing wrong with TvPaint at all, it was my Avast antivirus. Usually when installing a new software it would prompt for an exception to be made, but for some reason, it couldn't tell the difference between 11 and 11.5 so no prompt would...
by Maaax
19 Feb 2021, 15:33
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

Hi Xavier, Sorry for the slow response. When I first updated, I thought it would update the version I had installed rather than installing two versions at the same time. I have uninstalled both, and just reinstalled the 11.5 version and I still have the same error. The error is for all export types,...
by Maaax
16 Feb 2021, 22:13
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

Ooops, forgot my specifics.

Windows 10 64 bit

ryzen 1700 16gb ram

TvPaint 11.5 Pro 64 bit

XP-pen artist 22 E

Thanks.
by Maaax
16 Feb 2021, 20:54
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Re: Export failing after update to 11.5

I reinstalled the 11.0.9 version and I am able to export normally again, but ideally I would like to have all my computers running the same version without error.

For 11.5, it doesn't seem to be project specific, I made a quick little sequence and had all the same exporting issues.
by Maaax
16 Feb 2021, 19:36
Forum: Technical Support
Topic: Export failing after update to 11.5
Replies: 12
Views: 11291

Export failing after update to 11.5

Hi there, I've recently upgraded from 11.0.9 to 11.5, I'm on Windows 10. Before the update I had no problems with exporting, everything worked perfectly, but now after the update I cannot export anything. Image sequences fail as soon as I click the export button and sequence either fail as soon as I...