Search found 6 matches

by Dorinah
28 Feb 2018, 13:03
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Re: Dongle issue after fixing computer

ok so still nothing. ( nor a reply, sorry that I seem pushy but I have work to do and am stuck for now. ) But what I did wonder is that this could have to do with a update to macOS High Sierra? I have to inform ahead tho that when I got my mac it did not have OS. The first time TVP got installed was...
by Dorinah
26 Feb 2018, 16:36
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Re: Dongle issue after fixing computer

The issue still remains and I haven't received any mails since wednesday.
by Dorinah
21 Feb 2018, 16:01
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Re: Dongle issue after fixing computer

a small update

I still have issues and I contacted the people who worked on my computer to get it repaired. They told me what I sort of expected. That something was corrupt, it got fixed and it would be best to re-install the program. Wich I did. :| Nothing changed since yesterday
by Dorinah
20 Feb 2018, 16:21
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Re: Dongle issue after fixing computer

schwarzgrau wrote: 20 Feb 2018, 16:17 Maybe a stupid idea, but do you have installed the safenet sentinel drivers?
Yup, sentinel protection installer, sentinel-LDK_SDK
Or do I need to press on any of the following files of the latter
Image
by Dorinah
20 Feb 2018, 15:59
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Re: Dongle issue after fixing computer

Also adding images of my dongle to show I actually have one and that it does have a green light

Image
by Dorinah
20 Feb 2018, 14:59
Forum: Technical Support
Topic: Dongle issue after fixing computer
Replies: 7
Views: 16297

Dongle issue after fixing computer

Hello! I have some issues with my TVpaint. After I had to get my computer fixed due to some start up issues, my program wont work anymore. At least it says that the dongle is not attached/ wont work. So I had it tested on my laptop and it seemed just fine. So I just deleted and re-installed it sever...