Hi Resolution files crash on Mac Topic is solved

[Soom]

Hi
I am working on a graphic project, and decided to use TVPaint for drawing the basic art, because I love TVPaint!
The project is a map for tourists, and it has to be 90x60 cm in print. So the project size is approximately 10000x7000 pixels. I was able to draw some parts of it, and save, and then continued working on Windows PC at work, but each time I was opening it again on Mac, it was crashing more and more often, until the point, where I cannot do anything at all - it just crashes immediately. Between the crashes, I managed to copy some of the contents to a new file of the same dimensions - no luck, the new file crashes as well. I did manage to save layers using Sven's Quicksave panel, but even that is not possible anymore. Any other smaller project that I work cross-platform, works fine.
I still can open those files in Windows, and work on them, although even in Windows they crashed a couple of times. But on Mac - no.
Right now I am forced to finish it in Photoshop and, I hate to say that, but it works pretty smooth, so I suppose - size doesn't really matter in this case.
Is it just my bad luck, or does TVPaint has such a hard time working with big dimensions?
thanks

[Fabrice]

Hi Soom, I need your specs (both work and home) to answer :
http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;
+ are you using the 32 or 64 bits version ?
is it possible for you to share the file ?

[slowtiger]

Testing: modify existing project in TVP 10.0.18 32bit to 10500 x 7000 px. New project appeared, then "flash memory is flashed", then tried to save it: crash.
Did the same in TVP 11.0.3 64 bit: no problem.
Repeated with both versions: 10.0.18 32 bit always crashes while attempting to save. 11.0.3 64 bit no problem.

[Soom]

Hi Soom, I need your specs (both work and home) to answer :
http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;
+ are you using the 32 or 64 bits version ?
is it possible for you to share the file ?

Hi Fabrice
The specs are in my signature, but here:
At home: MacBook Pro, Os 10.10.3 (2.2 GHz Intel Quad-Core i7, 16 GB RAM), Cintiq 21", TVP Std 11.0.3 (32 bit)
At work: PC, Windows 7, Cintiq 22", TVP Std 11.0.3 (32 bit)

Yes - I can share the file - where should I send it?
thanks

[Fabrice]

At work: PC, Windows 7, Cintiq 22", TVP Std 11.0.3 (32 bit)

ok, but which processor , RAM, etc.

Yes - I can share the file - where should I send it?

use wetransfer and use the email : tvpaint [at] tvpaint [dot] fr

- - - -

With such a definition, you have to use the 64 bits versions.

[Soom]

At work: PC, Windows 7, Cintiq 22", TVP Std 11.0.3 (32 bit)

ok, but which processor , RAM, etc.

Yes - I can share the file - where should I send it?

use wetransfer and use the email : tvpaint [at] tvpaint [dot] fr

- - - -

With such a definition, you have to use the 64 bits versions.

Ah, ok - at work on PC I will only tell you tomorrow.
The Mac is Early 2011, 2.2Ghz Intel Core i7 processor, 16Gb RAM 1333 Mhz, Graphics - AMD Radeon HD 6750M 1024 MB
by 64 bit - you mean to use TVPaint 64 bit? but isn't it only in PRO version? I only have STD for now

[Thierry]

Hi Soom,

the project size is approximately 10000x7000 pixels

The Standard Edition can't manage projects this big (it's even a wonder that it doesn't crash on Windows to be honest).

Standard Edition can only use up to ~3,2GB or RAM.
On project this size, each image has at least 70,000,000 îxels. Your project has 5 layers, so there's 350 million pixels stored in the file, and the 3,2 GB of RAM are consumed extremely quickly.

For this kind of projects, you need to use the Profesionnal Edition (which can use up to a few million GBs of RAM, 2^64 to be precise, a number you'll never be able to reach).

[Soom]

The Standard Edition can't manage projects this big (it's even a wonder that it doesn't crash on Windows to be honest).

Standard Edition can only use up to ~3,2GB or RAM.
On project this size, each image has at least 70,000,000 îxels. Your project has 5 layers, so there's 350 million pixels stored in the file, and the 3,2 GB of RAM are consumed extremely quickly.

Thanks for the thorough reply! Helpful information. I'm still not completely sure though, how does it manage to work with smaller size projects, but which have hundreds of frames of colored animation - don't the animation frames add up to similar amounts of memory?

For this kind of projects, you need to use the Profesionnal Edition (which can use up to a few million GBs of RAM, 2^64 to be precise, a number you'll never be able to reach).

Hah - wow, so here lies the real magic of the PRO version!