Urgent: Recover bad file?

[isywood]

Hi,

my computer just crashed and now my file is corrupted, there are lots of layers missing and I'm panicking, can anyone please help me out?
Here is a link to the file:https://drive.google.com/open?id=0B7jQu ... 1I1XzF2M3M

Specs:
Windows 10 64bit
TVPaint 10.5.7 Pro 64bit

[D.T. Nethery]

Hi,

my computer just crashed and now my file is corrupted, there are lots of layers missing and I'm panicking, can anyone please help me out?
Here is a link to the file:https://drive.google.com/open?id=0B7jQu ... 1I1XzF2M3M

That's a bad feeling and I know what it feels like.

BUT ... your first post here on the forum , so please follow the protocol posted here: Read me first before posting a question

When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :

- 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) 10.11 (El Capitan) 10.12 (Sierra) ...
- Windows Vista, 7, 8, 10, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+

• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.5.7, 11.0.6 , etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

• What is your Wacom (or other brand) Tablet and driver version ?

[isywood]

Oh sorry

Windows 10 64bit
TVPaint 10.5.7 Pro 64bit
Cintiq 13HD

[Thierry]

Hi isywood,

We managed to recover parts of your file, I will be sending it to you via PM.