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redmoon30
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Joined: 04 Sep 2017, 15:48

My file is corrupted and need some help

Post by redmoon30 »

Hi, I shut down my computer unexpectedly, and my file seems damaged and can’t open it.
(My friend have happened that about one month ago, and it happened on me yesterday...)
So I come here to look for some help, thanks !!!

The file: https://drive.google.com/open?id=1Q8Yds ... JU7R_l0gck

My OS version and software version:
win7 , 64bit
TvPaint Pro 9(9.5.3) , 64bit
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Thierry
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Joined: 07 Jan 2013, 08:28

Re: My file is corrupted and need some help

Post by Thierry »

redmoon30 wrote: ↑13 Nov 2017, 23:59TvPaint Pro 9(9.5.3) , 64bit
First of all, try to update your software, we did a lot of updates and bugfixes in version 9 after v9.5.3.
Go to the "Help" main menu, and then "Check for updates".
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redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 »

Thierry wrote: ↑14 Nov 2017, 08:32 First of all, try to update your software, we did a lot of updates and bugfixes in version 9 after v9.5.3.
Go to the "Help" main menu, and then "Check for updates".
Thanks!
I've update my TVpaint, But the file still can't be opened.
Is there any way to recovery the damaged file?
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Fabrice
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Re: My file is corrupted and need some help

Post by Fabrice »

what is your version number now that you have updated ?
Fabrice Debarge
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redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 »

it's 9.5.21
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Svengali
Posts: 1571
Joined: 28 Dec 2006, 10:08

Re: My file is corrupted and need some help

Post by Svengali »

redmoon30 wrote: ↑13 Nov 2017, 23:59 Hi, I shut down my computer unexpectedly, and my file seems damaged and can’t open it.
(My friend have happened that about one month ago, and it happened on me yesterday...)
So I come here to look for some help, thanks !!!
Hmm. This happened to a friend of yours about a month ago and you still don't backup your works-in-progress? Seems like the FIRST thing you should do is learn how to save multiple copies of your project, then do that every time you save...

Sven
TVP Pro 11.0.10-64bit Win10 - 64GB ram -2TB HHD - 256GB SSD - Wacom Cintiq 16, driver 6.3.41-1
Android Tablet: rel. 11, Samsung Galaxy Note10.1 - 32GB with microSD 32GB
Android Tablet: rel. 11.5, Samsung Galaxy Tab S7plus - 128GB with microSD 64GB
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redmoon30
Posts: 8
Joined: 04 Sep 2017, 15:48

Re: My file is corrupted and need some help

Post by redmoon30 »

Svengali wrote: ↑14 Nov 2017, 12:43
Hmm. This happened to a friend of yours about a month ago and you still don't backup your works-in-progress? Seems like the FIRST thing you should do is learn how to save multiple copies of your project, then do that every time you save...

Sven
I did save a backup, but it's three days ago. I still lost some of my progress.
I think I will save backup more often...
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Fabrice
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Re: My file is corrupted and need some help

Post by Fabrice »

redmoon30 wrote: ↑14 Nov 2017, 12:13it's 9.5.21
ok, so, send me your file with your lock-code , using a Private Message (PM) in the forum.

EDIT : file recovered, problem solved.
Fabrice Debarge
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