Hi there, I hope I am posting in the correct place.
I've been having an issue with the installation of tvpaint on my Mac (which uses the latest verson of High Sierra). From the disc I install the software and remove the dongle as instructed for the driver installation. After I restart the computer and put the dongle back in, it isn't recognised at all despite the green light coming on. I try to open the software but a dialogue box tells me there is no dongle in the USB port. Am I missing something simple?
Molly
Tv Paint Installation Topic is solved
Re: Tv Paint Installation
Hello,
With High Sierra, you need different drivers :
With High Sierra, you need different drivers :
- Attachments
-
- Sentinel_System_Driver_7.5.4_Mac.zip
- (591.21 KiB) Downloaded 1421 times
Re: Mac OS High Sierra
Hello,
I have tried to find a solution on your site support forum, and it seems that what happened in my case is a quite common issue for other users; TvPaint software doesn't detect the dongle.
The dongle is connected and its green light is on, so there is not a problem with it.
Apparently it is related with the Sentinel drivers and the macOs version. My current version is Sierra 10.12.6
I have looked for the latest drivers available on your Safenet's website, and this one(https://supportportal.gemalto.com/csm?i ... 8dae961955) is the newest version
I have downloaded it and followed the instructions, but didn't work either.
Could you please help me with this issue?
I have tried to find a solution on your site support forum, and it seems that what happened in my case is a quite common issue for other users; TvPaint software doesn't detect the dongle.
The dongle is connected and its green light is on, so there is not a problem with it.
Apparently it is related with the Sentinel drivers and the macOs version. My current version is Sierra 10.12.6
I have looked for the latest drivers available on your Safenet's website, and this one(https://supportportal.gemalto.com/csm?i ... 8dae961955) is the newest version
I have downloaded it and followed the instructions, but didn't work either.
Could you please help me with this issue?
Re: Tv Paint Installation
Hello,
I have a problem with TvPaint installation. After following all the steps, the software doesn't detect the dongle.
The dongle is connected and its green light is on, so there is not a problem with it.
Apparently it is related with the Sentinel drivers and the macOs version. My current version is Sierra 10.12.6
I have looked for the latest drivers available on your Safenet's website, and this one is the newest version
I have downloaded it and followed the instructions, but didn't work either.
Could you please help me with this issue?
I have a problem with TvPaint installation. After following all the steps, the software doesn't detect the dongle.
The dongle is connected and its green light is on, so there is not a problem with it.
Apparently it is related with the Sentinel drivers and the macOs version. My current version is Sierra 10.12.6
I have looked for the latest drivers available on your Safenet's website, and this one is the newest version
I have downloaded it and followed the instructions, but didn't work either.
Could you please help me with this issue?
Re: Tv Paint Installation
Please, do not post in 2 different topics about the same issue, it can be quite confusing ! I have moved the post.
Please download the driver attached in the post above, then follow these instructions : viewtopic.php?f=10&t=10944#p103514
That link is not the driver you need (our dongles are Ultra Pro type, not HASP).Bea wrote: ↑09 Jan 2018, 11:32 I have looked for the latest drivers available on your Safenet's website, and this one(https://supportportal.gemalto.com/csm?i ... 8dae961955) is the newest version
Please download the driver attached in the post above, then follow these instructions : viewtopic.php?f=10&t=10944#p103514
Re: Tv Paint Installation
Hello Eloide,
Sorry about that. I thought that the first post wasn't on the right place.
I already downloaded this version "Sentinel_System_Driver_7.5.4_Mac.zip", but didn't work when I did it. I have tried it again, and isn't working now either.
MacOs doesn't advise me about an unidentified developer and will not launch it, so I can run the pkg directly. The computer restarts after the installation, but when I open TvPaint, the same message appears: "TvPaint dongle is not present on USB port, or you exceeded the number of allowed network licenses..."
What else can I do?
Thank you!
Sorry about that. I thought that the first post wasn't on the right place.
I already downloaded this version "Sentinel_System_Driver_7.5.4_Mac.zip", but didn't work when I did it. I have tried it again, and isn't working now either.
MacOs doesn't advise me about an unidentified developer and will not launch it, so I can run the pkg directly. The computer restarts after the installation, but when I open TvPaint, the same message appears: "TvPaint dongle is not present on USB port, or you exceeded the number of allowed network licenses..."
What else can I do?
Thank you!
Re: Tv Paint Installation
Hi Bea,
As you are using Sierra, I advise you to use these drivers instead: Can you install them and see if it works ?
As you are using Sierra, I advise you to use these drivers instead: Can you install them and see if it works ?
Re: Tv Paint Installation
Good morning Thierry!
It did work!
Thank you very much!!
It did work!
Thank you very much!!