Sound file crashes TVPaint

[ryannewelluk]

Hi,
When I insert a sound file into the global timeline, if I try to offset the file then TVPaint crashes and closes. Is this something you've come across?
Thanks
Ryan

[Thierry]

Hi Ryan,

I moved your topic in the correct section.

We will need more information on your issue:

When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :
- Mac OSX 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite)...
- Windows Vista, 7, 8, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+
• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.0.11, etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

• What is your Wacom (or other brand) Tablet and drivers version ?

By the way, don't forget to repeat the details above EACH time you have an issue. We cannot remind the configuration of all our users
(to save time, you can write the information above in your sign)

Moreover, don't forget that the more you will give us concrete examples with images or downloadable files, the faster we could answer you.

viewtopic.php?f=10&t=6167

[ryannewelluk]

Hi Thiery,

Here is my spec:

Mac OS Sierra 10.12.6
8GB Ram
Intel Core i5
64 bit
3.2 GHz
TVP Animation 11 Pro(64 bit version)
Wacom Intuos 4 (although I may have been using the mouse at the time)

Thank you for looking into this. I'm assuming at the moment the issue could be due to the power of my machine.

Cheers
Ryan

[melanie]

Is TVPaint up-to-date:11.0.8?
Does it happen with every soundtracks or just the one?

[ryannewelluk]

Hi Melanie,
Is seems to be the sound files in the project view, the ones in the clip views seem to be ok. I'm using .wav files.

[daninski]

I had TVP cash Friday when I was moving about about with sound files too. First crash I've ever had! it was a .m4a