TVPaint crashes immediatly after starting the program.

[Thomas Bruinsma]

Hey, lovely forum people!

Recently I have been experiencing a bug that makes TVPaint crash on startup. I open the program, then it starts up briefly, showing the TVPaint interface, but before I can do anything the program shuts down without an error message. Below I added a list of details about my PC.

I have taken the following measures to fix the problem, but nothing has worked so far:

• Restart PC,

• Unplugging the dongle and plugging it back in (in the same port, as well as others),

• Checking if it was a dongle issue by unplugging the dongle (it would start up and show the "dongle not found" textbox, then crash if I replug the dongle and click 'OK'),

• Running as administrator,

• Opening TVPaint while holding CTRL and renewing the configuration,

• Reinstalling TVPaint,

• Deleting the config file and restarting,

• Reinstalling/updating my wacom driver.

• Opening the program without my wacom tablet.

I really hope you can help me with this.

Thank you,

Thomas Bruinsma

PC details:

OS: Windows 10.

Software: Latest TVPaint 11 Professional, 64 bit.

Wacom Driver: Windows - Driver 6.3.31-4 (Windows 7, 8.1 and 10*)

Wacom Model: Wacom Intuos Pro M

[Peter Wassink]

Hello Team, can someone look into this?
Or does anyone else have some suggestion?
i have no idea, whats up with the issue you have Thomas.

maybe you could try a different version of tvpaint?
not sure if you have access to that? but if you do you should be able to see all TVPaint versions your license allows on your account page.
you could try and see if the 32 bit version works for instance.

[Clément]

Hi,
It's hard to diagnose such a problem, there's not much we can do here if the common solutions did not give result.

However, here are a few things you could try:
Make sure you try a reinstall with a fresh downloaded installer from the tvpaint website, as the installer could have been corrupted in the first place.
Trying 64 bit and 32 bit can give us some insight, it is a good idea too.
Since there could be errors on your disk, try reinstalling it to a different location, possibly on another drive.
It could be a hardware issue, or maybe not enough RAM and TVPaint doesn't deal with that very well, i don't think it's the case but you could investigate this way.