Coronavirus COVID-19 and TVPaint

[Thierry]

Hello everyone,

Due to the current Coronavirus COVID-19 situation, we had to change our habits, and we will all be working from home.
This will obviously affect us, but rest assured that we will do our best to continue our daily work, but we might be a bit slower than usual.

If you have any question, feel free to use our Contact Form, as we will be unable to answer the phone.

Stay safe, and stay at home
The TVPaint team

[slowtiger]

Correct. Stay safe!

[mox]

keepcalm_.png (34.84 KiB) Viewed 239174 times

[Tuanag]

Hey Folks!
Hope everyone is fine out there.

I have a problem about software. I am using MacOS Mojave Version 10.14.6 (18G103). After installation I opened the software but didn't show up lock code panel or anything. It was only a grey screen and nothing came up after a while waiting. I tried to delete & upload a few times again but having still same problem and couldn't find any archives yet about this. Some of my co-workers/class mates had same problem with their Mac.

Here is;

screen shoot of problem

Not sure if it's the right article to ask about that but since I have to join my online classes during this situation and trying to solve my problem as quick as possible.
I would be appreciate if anyone can help or any idea about solution.

Thank you.

[JeremyN]

Hi !

I see you are using TVPaint Animation 10 Pro, is it the 64bits version ?
Unfortunaly, the 64bits of TVPaint 10 version does not work on MacOS Mojave, but the 32bits version should works. Could you try it please ?

On MacOS 10.15 and higher (Catalina) only TVPaint 11 in 64bits version will works.

[Tuanag]

Hello again,

After I updated my Macbook to MacOS Catalina Version: 10.15.3 (19D76). I downloaded 32bits version and unfortunately had different problem this time. Whenever I tried to Install ''Sentinel Protection Installer'' (the 3. step) to my hard disk (El Capitan) it comes up with this admonition panel;

screen shoot of

Screenshot 2020-03-23 at 20.02.57.jpeg (34.01 KiB) Viewed 238023 times

Any help & suggestion would be great again.
Thank you!

[Hironori Takagi]

In the case of MacOS 10.15, TVPaint 64bit Standard exists because 32bit Application cannot be used.
However, this version (TVPaint 11.0.9) is unstable, and the development staff is currently preparing an improved version.
With the attention that the hardware key driver (Sentinel Driver) has also changed in this version.

If possible, I recommend using TVPaint 11.0.8 32bit Standard on MacOS 10.13.

[alexawiliams784]

Stay Safe, Stay Home

[Roselle2]

An das super Team von TV PAINT jetzt 115xx und weiter so.
Bleibt bitte Tapfer und Mutig. Wir haben alle sehr viel Verständnis für Euer Dilemma mit dem Corona Virus, wie alle auf dieser Welt.
Hauptsache ist ja nur dass wir Euch irgendwie erreichen. Ich selber habe hier viel Lob abzugeben für viele Verbesserungen die mit Hilfe der User hier auch angesprochen wurden und Eure Aufmerksamkeit hat Super reagiert. Ich finde Eure Truppe klasse und bin nun mit meinen 77 Jahren immer noch sehr gerne am PC mit dem Bildermalen beschäftigt. Malen kann man immer, egal wie alt man ist.
Corona gehe ich aus dem Weg und hoffe, das es mich in Ruhe lässt.
Mit einem Bild von mir wünsche ich Euch ebenfalls und allen Usern hier, dass Corona Euch nicht findet.
Bleibt schön Gesund. Eure Roselle2