File is corrupted , crashing. I am requesting help to recover it . Topic is solved

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D.T. Nethery
Posts: 4225
Joined: 27 Sep 2006, 19:19

File is corrupted , crashing. I am requesting help to recover it .

Post by D.T. Nethery »

Hi, Thierry -

I have a TVPaint file that I was working on which will not open . The file loads up to 99% and then crashes. This has happened repeatedly.
Only this file. Otherwise TVPaint is working fine as usual.

It is quite a large file (6 GB) but I’ve worked with files that large or slightly larger without crashing . I’m afraid this file has become corrupted .

I hope there is a way to recover the contents of the file. I’m uploading it to Google Drive. I will email you the link when it is finished uploading .
I can’t post the link here on the public forum because the production is under a NDA , but TVPaint has signed this NDA . (you will know the production when you see the file).

I will email the link to your name @tvpaint.fr if that is still the correct email I should use ?

-David

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
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Dean
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Joined: 28 May 2018, 09:07

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Dean »

Hello Mr Nethery,
I contacted you via MP regarding your issue :)

Best,
Probably a vampire
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D.T. Nethery
Posts: 4225
Joined: 27 Sep 2006, 19:19

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by D.T. Nethery »

Dean wrote: 29 May 2020, 15:36 Hello Mr Nethery,
I contacted you via MP regarding your issue :)

Best,
Thank you. I sent you the link to download the file . I hope it can be recovered.

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
Ambrose
Posts: 2
Joined: 16 Jun 2020, 23:50

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Ambrose »

Hello Thierry,

I have a file I was working on and when I did a "save project as..." like I normally do, as to not save over the original file, somehow the file extension had .tmp at the end of it. I noticed this after I hit save and closed the program. When I tried to reopen it, I got a "TV Paint not responding" message, so now the file won't open and my 4 hours of work is gone. I was wondering if you can help me recover the file? I have attached a link to a Google Drive folder with the corrupt file.


Thank you in advance!
Last edited by Ambrose on 18 Jun 2020, 16:57, edited 1 time in total.
Ambrose
Posts: 2
Joined: 16 Jun 2020, 23:50

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Ambrose »

Hello Thierry,

I apologize, but I had to trash the file in the link because I realized that the project is under NDA since we're still i production. Perhaps, there is a way to MP you the link?
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Thierry
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Joined: 07 Jan 2013, 08:28

Re: File is corrupted , crashing. I am requesting help to recover it .

Post by Thierry »

Sure, send me a PM :)
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