(Win10) Updated to 11.5 - now, the dongle is not working anymore Topic is solved

[Animark]

Hey,

I updated to 11.5 but now, the dongle is no longer recognized. Yes, I read before about that 11.5 is now dongleless (Yeah!), but it still asks for the dongle and doesn't recognize it anymore.

What can I do? Luckily I stored the previous version of TVP, should I go back?

Thanks and best regards!

System: WINDOWS 10

[D.T. Nethery]

Hey,

I updated to 11.5 but now, the dongle is no longer recognized. Yes, I read before about that 11.5 is now dongleless (Yeah!), but it still asks for the dongle and doesn't recognize it anymore.

What can I do? Luckily I stored the previous version of TVP, should I go back?

Thanks and best regards!

System: WINDOWS 10

Did you actually switch over to the dongleless license ? Because you have to activate it. See the new tutorial in the User Manual on registering and activating the Codemeter license -

https://www.tvpaint.com/doc/tvp11/index ... l-register

But if you did not switch to dongleless version then your dongle should still be recognized. Hopefully someone from TVPaint will respond to you soon.

[Xavier]

So, you're using a SuperPro/UltraPro dongle, right ?

First things first, please try reinstalling your dongle driver while keeping the dongle unplugged : https://supportportal.thalesgroup.com/c ... =KB0019063

Then you'd need to ensure that your dongle is properly detected by Windows. You may ensure that the dongle is recognized with this utility : https://supportportal.thalesgroup.com/c ... =KB0019068

It's not related to your version of TVPaint, but the TVPaint setup automatically installs the driver for your dongle... so something may have happened at this stage.

[Animark]

Did you actually switch over to the dongleless license ?

No, I don't think. In my account I got only the 11.5 dongle version offered. I hoped there is the other on, without dongle, but was not there.

So, you're using a SuperPro/UltraPro dongle, right ?

First things first, please try reinstalling your dongle driver : https://supportportal.thalesgroup.com/c ... =KB0019063

Then you'd need to ensure that your dongle is properly detected by Windows. You may ensure that the dongle is recognized with this utility : https://supportportal.thalesgroup.com/c ... =KB0019068

It's not related to your version of TVPaint, but the TVPaint setup automatically installs the driver for your dongle... so something may have happened at this stage.

Yes, it is the Ultra Pro Dongle. I reinstalled the driver from the link and also used the Sam Tool to check.

samcheck.JPG (54.88 KiB) Viewed 19193 times

Unfortunately, TV Paint is still asking for the dongle. Do you have another idea?

[Xavier]

Have you tried restarting your computer ?

Alternate solution :

• close TVPaint

• unplug your dongle

• uninstall the safenet driver

• reboot

• reinstall the driver

• plug your dongle

• start TVPaint

[Animark]

Have you tried restarting your computer ?

Alternate solution :

• close TVPaint

• unplug your dongle

• uninstall the safenet driver

• reboot

• reinstall the driver

• plug your dongle

• start TVPaint

I did it now exactly as you discribed, but nothing changed. Sam give the same results and TVPaint is still asking for the dongle.

[Animark]

OK, now I fixed it.

I installed TVPaint totally new (without Dongle Drivers) and now, it works. Don't know, what happened.

Thanks a lot for your help .

[Xavier]

Okay, in the end only the result matters !
glad for you.

[yalih]

hey! I also had trouble with updating to TVP11.5
In the end, I managed to fix it but I still have o use the dongle in order to start the software
is there a solution to make it dongle-less?
I do not see in my account an option to download a dongle-less software
ill be happy to get some info about that

[Xavier]

is there a solution to make it dongle-less?
I do not see in my account an option to download a dongle-less software
ill be happy to get some info about that

You need to contact the support team for that.

[Kramme]

I'm experiencing this same issue after updating to 11.5 this morning and haven't been able to solve it using any of the suggestions in here.
What worked for those of you who got it fixed? Or are there other things I can try to fix it so I can get back to work?

[Dean]

Hello, does reinstalling this version of Sentinel (while keeping the dongle unplugged) change anything?

https://owncloud.tvpaint.com/index.php/ ... 5YPnS83wgW

Also, did you try running TVPaint as an Administrator?