Sound won't mute.

[trashmold]

Hello all.
So I recently updated from 11 Pro to 11.5 Pro. Quite a few small things that seem off but the main problem I face at the moment, is that i can't seem to mute the master track. Even with the volume all the way down and with the symbol crossed, I still get a sound. This only happens sometimes. I'm running on Mac OS Sierra 10.12.6.

[Xavier]

Can you please attach a screen capture so that we can see your timeline ?
I did a quick test on a Mac (High Sierra), I had no issue so far with the mute.

Can you please also provide the build date and time, that is shown in the about window titlebar ?

[trashmold]

https://youtu.be/wfHxXPRqSxA

Did you mean this build? Help>About TVPaint Animation?
https://ibb.co/B6wxvL0

[Xavier]

Did you mean this build? Help>About TVPaint Animation?
https://ibb.co/B6wxvL0

Yes, in the title bar of this window you can read the build date.

[Xavier]

https://youtu.be/wfHxXPRqSxA

Okay, I assume that you muted the sound using your pen, right ? I tested with the mouse only.

[trashmold]

With both mouse and pen it won't mute. Build is TVP Animation Pro WIBU (11.5.0-64 bits) en Dec 8 2020

[Dennis Sisterson]

Did anyone find a solution to this? I'm having the same problem. Windows 10, v 11.5.2.

[Matthieu]

Hello,

Could you please let me know how you're loading your sound track?

If you're loading it from the "Project > Load Sound..." menu then muting the Master track in Clip view won't do anything since the track was imported at Project level instead of Clip level.

If the sound track was imported at Project level you'll have to mute it by going there: