Unrecognized file format ? Topic is solved

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Animationriver
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Unrecognized file format ?

Post by Animationriver »

Hello.
Why does this plate appear when I press the buttons on my Wacom remote control?
Why do I have to restart my computer to fix this? :D
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Снимок экрана 2021-03-06 в 0.23.27.jpg
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MAC OS Sierra 10.12.6 64 bits , MacBook Pro (Retina, 15-inch, Mid 2014)
2.8 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.5.2 64bit
NVIDIA GeForce GT 750M 2048 Мb
Wacom Cintiq 27 QHD Touch - Wacom Intuos Pro 5 - driver version 6.3.37-2
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D.T. Nethery
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Joined: 27 Sep 2006, 19:19

Re: Unrecognized file format ?

Post by D.T. Nethery »

It's a bug that will be fixed in the next release version 11.5.1 . (coming SOON!)

Does it force you to restart ? When it happened to me I just click OK on the message pop-up and it goes away. (sometimes takes two or three times clicking OK).

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
Xavier
Posts: 1854
Joined: 01 Oct 2019, 11:08

Re: Unrecognized file format ?

Post by Xavier »

Definitely a bug. Some weird code related to the clipboard management in MacOS, that I didn't dare to remove.

It should not appear anymore in the 11.5.1, sorry for the disturbance.

In the meantime you may try to grant full disk access to TVPaint, it helped some users.
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Animationriver
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Joined: 02 Jul 2017, 09:04
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Re: Unrecognized file format ?

Post by Animationriver »

Xavier wrote: 06 Mar 2021, 16:21 Definitely a bug. Some weird code related to the clipboard management in MacOS, that I didn't dare to remove.

It should not appear anymore in the 11.5.1, sorry for the disturbance.

In the meantime you may try to grant full disk access to TVPaint, it helped some users.
I don't know where to grant full disk access. I have full access by default. I didn't think about this limitation. I do not understand. The error is sometimes there is sometimes not. I'm getting used to.
www.youtube.com/c/animationriver
MAC OS Sierra 10.12.6 64 bits , MacBook Pro (Retina, 15-inch, Mid 2014)
2.8 GHz Intel Core i7, 16 GB Memory , TVPaint PRO 11.5.2 64bit
NVIDIA GeForce GT 750M 2048 Мb
Wacom Cintiq 27 QHD Touch - Wacom Intuos Pro 5 - driver version 6.3.37-2
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D.T. Nethery
Posts: 4188
Joined: 27 Sep 2006, 19:19

Re: Unrecognized file format ?

Post by D.T. Nethery »

Animationriver wrote: 09 Mar 2021, 20:15
Xavier wrote: 06 Mar 2021, 16:21 Definitely a bug. Some weird code related to the clipboard management in MacOS, that I didn't dare to remove.

It should not appear anymore in the 11.5.1, sorry for the disturbance.

In the meantime you may try to grant full disk access to TVPaint, it helped some users.
I don't know where to grant full disk access. I have full access by default. I didn't think about this limitation. I do not understand. The error is sometimes there is sometimes not. I'm getting used to.

System Preferences > Security & Privacy > Privacy > Accessibility add TVPaint as an application in the list.

and/or under Accessibility , in Full Disk Access
Screen Shot 2021-03-09 at 2.05.01 PM.jpg
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Screen Shot 2021-03-09 at 2.08.36 PM.jpg
Screen Shot 2021-03-09 at 2.08.36 PM.jpg (63.88 KiB) Viewed 6490 times

Animator, TVPaint Beta-Tester, Animation Educator and Consultant.
MacOS 12.7.1 Monterey , Mac Mini (2018) , 3.2 GHz 6-Core Intel Core i7,
16 GB RAM , TVPaint PRO 11.7.1 - 64bit , Wacom Cintiq 21UX 2nd Gen.
,Wacom Intuos Pro 5 , Wacom driver version 6.3.39-1
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