TVPaint File opens as untitled Topic is solved

[apineday]

Hello!
Appreciate whatever help I can get.

Here's some info on my mac and TVpaint:
-macOS Catalina version 10.15 64 bit
-TVPaint 11 pro 64 bit
-Wacom pen tablet driver 6.3 42-1

This is what happened:
I was exporting a shot I was working on as png sequences when I ran out of storage. I closed TVPaint and took a couple of minutes cleaning up my mac but didn't go anywhere near the files I was working on. When I tried to open the file again, TVPaint would open up but the file itself won't open. Only the blank "untitled" shot was there. I tried opening other files and they open up just fine.

Other methods I tried:
-Restarting my mac
-Copy paste the file to another location and open it.
- Transfer it to another person and have them open it.

The file information says 22.1 MB of something's still in there and I was wondering if there is a way to recover it?
Any help is greatly appreciated.
Thank you so much.

[Matthieu]

Hello,

I have sent you a PM

[Xavier]

I was exporting a shot I was working on as png sequences when I ran out of storage. I closed TVPaint and took a couple of minutes cleaning up my mac but didn't go anywhere near the files I was working on. When I tried to open the file again, TVPaint would open up but the file itself won't open. Only the blank "untitled" shot was there. I tried opening other files and they open up just fine.

Didn't you get a popup message, telling you that the save failed ?

[apineday]

I saved the file before I exported and there weren't any messages about a failure to save. I did get an error in exporting due to running out of storage so I closed TVPaint to clean up my mac and the rest happened.

[Xavier]

Just noticed that you were using TVPaint 11.0. We tried to improve the save process in TVPaint 11.5, to avoid such situations.
Please get the update from your TVPaint account.

[apineday]

I'll make sure to do that. Thank you for the information!