License Not Registering

[Jtruong1010]

So I recently brought the program a few days ago and got the email to install it. Been messaging customer support but they've been slow so I'll ask here to see if anyone can help. I can't seem to get the software to open. It says my license hasn't been activated despite it already being activated. I'll attach photos too.
This is the error message that pops up.

This is the codemeter command prompt I believe.

codemeter command prompt.png (17.91 KiB) Viewed 3805 times

And this is the codemeter from the website.

I am currently using a Windows 10, 64 bit and the version is TVPaint Animation 11.5 Professional Edition.

[Matthieu]

Hello,

I've sent you a P.M. regarding your issue