TVPaint cannot import any file other than .tvpp Topic is solved

Please use this part to report bugs & errors, ask questions & "How to..."
Post Reply
humble.bumble
Posts: 4
Joined: 14 Feb 2022, 15:10

TVPaint cannot import any file other than .tvpp

Post by humble.bumble »

I'm using Windows 11 and TVP 11.7.2-64 bits.

Whenever I try to import a file, either by drag and drop or by going to file-import, one of these pop-ups shows. I've tried this with .png, .mov, .mp4, .jpg files. I've never had this problem before (I'm using slightly older TVPaint on my other PC, never had any troubles).
I have Quicktime installed. TVPaint has no problem opening .tvpp files. Anything else it doesn't open.
I've reinstalled everything and the problem doesn't go away. Please help!
Attachments
tvp2.png
tvp2.png (4.68 KiB) Viewed 4976 times
tvp1.png
tvp1.png (2.54 KiB) Viewed 4976 times
User avatar
slowtiger
Posts: 2949
Joined: 08 May 2008, 21:10
Location: berlin, germany
Contact:

Re: TVPaint cannot import any file other than .tvpp

Post by slowtiger »

Could you move the files to a place where there are no special characters in the path? Then try again.
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
humble.bumble
Posts: 4
Joined: 14 Feb 2022, 15:10

Re: TVPaint cannot import any file other than .tvpp

Post by humble.bumble »

oh my god. YES. Thank you!! I am literally so stupid - can you believe I spent the whole day trying to solve this issue? The older version of TVP never had a problem with special characters, so it didn't even cross my mind.
User avatar
slowtiger
Posts: 2949
Joined: 08 May 2008, 21:10
Location: berlin, germany
Contact:

Re: TVPaint cannot import any file other than .tvpp

Post by slowtiger »

Since I work in a mixed environment and get files from any origin I made it a habit long ago to sanitze file names as well as path names down to 7bit ASCII, even name layers that way. It pays in the long run.
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
Post Reply