URGENT: license errror, activation invalid! Topic is solved

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Soom
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URGENT: license errror, activation invalid!

Post by Soom »

Today turned on TVPaint 11.7 Pro, and got a license error message! Codemeter says: Activation Invalid. It worked just 4 days ago. I did not update anything. Mac OS Monterey.
Repairing doesn't help either (see screenshot). Trying to reactivate shows an error too.
Screenshot 2024-05-22 at 17.11.49.png
Screenshot 2024-05-22 at 17.45.48.png
Screenshot 2024-05-22 at 17.46.59.png
Screenshot 2024-05-22 at 17.46.59.png (67.92 KiB) Viewed 2524 times
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
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Dean
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Re: URGENT: license errror, activation invalid!

Post by Dean »

Hello Soom, I just responded to your email
Probably a vampire
cwellems
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Joined: 20 Apr 2017, 17:40

Re: URGENT: license errror, activation invalid!

Post by cwellems »

What was your solution to this? I similarly have codemeter running on Mac (Sonoma) and the serial shows active in codemeter, but TVPaint 11.7 is throwing error 200.
EDIT: I found my solution, writing it here for others trying to troubleshoot. The license was not active. I had issues with the codemeter service a couple weeks ago and sent a deactivation request while troubleshooting. It took two weeks for the deactivation to go through apparently, so I didn't realize it'd happened. I had to find the original email from TVPaint containing the link to open my license manager (this is different from the codemeter webadmin page) and re-activated.
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