TVP 10 pro shuts down without warning.

[Henk Beumers]

Hello everyone.

This morning I had the strangest thing. I was working on a project I saved yesterday, as it ghosted ( faded to transparent ) and than shut itself down without any warning.
The project consists of 3 layers about 12 frames. Nothing special just a few frames for design work. 1280x960. At the moment it happened I just zoomed in by Alt-RMB.
I had some chrashes before but never something like this. Somebody else who had the same experience?

Henk Beumers.

[ZigOtto]

hi Henk,
what's your tvpa version, and what hardware + OS are you using ?

[Paul Fierlinger]

It sounds like one of those once only quirky crashes that never happen again -- or can you replicate it?

[Mads Juul]

you didn't hit shift-Q by mistake? If the current project is saved TVP wil sutdown without warning.

[Henk Beumers]

Hello again.

I also hoped it was a one time incident, but it just happened again. Exactly the same way. I enlarged the image with Alt-RMB. RMB on my wacom pen, but I don't think that is relevant.
My OS is Windows 7 pro 64bit. TVPaint 10 pro. Just resently. 4Gb ram, I5 processor. Fast enough nVidea grafics board 1 Gb.
And I didn't hit CntrQ by accident. It would not be a problem than because of the save. I lost a good deal of work so I didn't save.

Regards Henk Beumers.

[Mads Juul]

Hello again.

I also hoped it was a one time incident, but it just happened again. Exactly the same way. I enlarged the image with Alt-RMB. RMB on my wacom pen, but I don't think that is relevant.
My OS is Windows 7 pro 64bit. TVPaint 10 pro. Just resently. 4Gb ram, I5 processor. Fast enough nVidea grafics board 1 Gb.
And I didn't hit CntrQ by accident. It would not be a problem than because of the save. I lost a good deal of work so I didn't save.

Regards Henk Beumers.

it sounds like a crash bug. If you can find a way to provoke the crash every time and you can describe it. it is probably easy for the developers to remove it.

[ematecki]

Are you sure you have the very latest version ?

There has been a recent bug-fix release which fixes a bug while draging the gradient direction, which looks very similar to your problem.

[Henk Beumers]

Hi.

I'm not sure. I just inslalled it foor a month or so. I didn't expect updates that soon.
But if it's a bug why doesn't everyone has this problem with a semilar configuration?
I'll check.

Henk.

[djsolomon]

This has happened to me as well- I have no idea what caused it... I I think it was caused by a sequence of actions...
Its always a good idea to save, and save and then save again...
djsolomon

[Henk Beumers]

Hi.

Sorry, I forgot to answer to the question if I was able to provoke it.
No, I can not provoke it. I'm using Alt-RMB al the time when I'm drawing. So the only thing for me todo is wait for next time, and see if it again happens when I use Alt-RMB. If so, it's something like a pattern. Agree?

Henk.

[Henk Beumers]

Hi, So I'm not the only one. Yes of course is good practice to save during progress, but if I'm in a working mood I tend to forget it for a few hours. ( I got the system to backup now )

Henk.

[Paul Fierlinger]

( I got the system to backup now )

with another program? Because TVP's autobackup is not that automatic; it creates a new backup with a unique name each time you save ... manually.

[Henk Beumers]

Hi Paul.

You're right. It does'nt.
So I just save every time I think of it untill the habit wears of. It happened before.With Mirage, TVP9.0 , 9.5 and now 10. A few chrashes in short period of time. No reason I can think of and nobody who is able to work it out.
Don't get me wrong. It's not something that keeps happening and I'm very happy with TVPaint. I use it almost every day, But these chrashes once in a while, they eat me. They seem to happen always when you're very bussy and you can't afford to loose the time even if you saved a hour ago.
So, I don't think we're going to find out.

Thanks for your input all. Henk.

[Mads Juul]

there's a new update this morning have you tried this?

[Henk Beumers]

Hi evrybody.

I installed the latest update. I'll wait and see.

Thanks again all. Henk.