CRASHES

[timson]

Hi All,

I am a bit annoyed with TVPAINT: the program crashes a lot, recently when I am saving the project....
I ve lost hours of work...

pffff

[Elodie]

Did you think to update your version ? Your signature says you are still using the version we released 1 year ago...

[timson]

Hi Elodie,

I upgraded 2 months ago.
A got the info at that time through this forum how to install etc
The upgraded version (when i go to "about tvpaint") still says version 10.0 (1).

[Elodie]

Hum, that's werid. The last evrsion is the 10.0.14 and is available for 2 weeks.

I also advise you to reset your configuration. Nobody here is experimenting so many crashes, so I suppose there is something wrong in your configuration.
That would explain why you still see "10.0.1" in the about O_o

Moreover, did you notice "when" it crashes ? For example, does it crash when you use THIS tool, or when you are doing THIS thing, etc...
The more you will be precise, the easier it will be

[timson]

Hi Elodie,

Thanks for the support!

I installed the latest version 10.0.14
I noticed that TVPAINT has 2 menus on top, if i use the "mac" about menu, it shows version 10.0.1
The other "PC" help/about menu shows 10.0.14, it's confusing.
But I guess it's version 10.0.14 that is running.

Concerning crash-events:
while scrolling down the layers list >>> happens a lot
during saving
while drawing
...

I noticed that scrolling is more difficult when I use an imported psd file - I always use these since I prepare my art-work/lay-out in photoshop.

I hope this version is more stable.

Best regards

[Elodie]

I hope this version is more stable.

If it crashes again :
1) reset your configuration
2) note when it crashes.

Thank you

[timson]

Thanks Elodie,

How do I reset the configuration?
Sorry, I m a bit lazy to look it up in the manual

[Elodie]

Haha, no problem.

• Mac: open the "Library" => "tvp animation 10 pro" => and delete the folder "Default". /!\ on Lion, the Library is hidden : you must use the menu "Go to" in the Finder, then press [Alt] on your keyboard to display the Library.
Be careful : this action will completely reset your configuration (hotkeys, brushes, etc...) . It will open TVPaint as if it was the first time.

Don't hesitate to make a copy of the Defalut folder somewhere on your desktop, in order to re use it, "just in case of".