USB DONGLE ISSUES

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daysadrift
Posts: 2
Joined: 01 Jul 2013, 19:13

USB DONGLE ISSUES

Post by daysadrift »

Hey Guys first time posting,

Specs:

Mac OS X 10.6.8
64 bit
TVPaint 9.5 Standard Edition
Sentinel Driver 7.5.2

I'm having issues with my dongle, it was working fine the last few weeks, then over the weekend it seems to have stopped. The green light on the dongle turning off and on and when i start TVpaint it says dongles missing and then quits when i press ok. I tried reinstalling the sentinel drivers, but still have the same issue. Sometimes the program sees the dongle for a minute and then it opens but then within minutes I get the same pop up window and it force quits when I click ok. Any Ideas? Maybe I need to reinstall everything? My dongle was slightly damaged in a move last year but hasn't had any issues till now.

Thanks!
Last edited by daysadrift on 01 Jul 2013, 19:41, edited 2 times in total.
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slowtiger
Posts: 2949
Joined: 08 May 2008, 21:10
Location: berlin, germany
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Re: USB DONGLE ISSUES

Post by slowtiger »

Try a different USB port first.
TVP 10.0.18 and 11.0 MacPro Quadcore 3GHz 16GB OS 10.6.8 Quicktime 7.6.6
TVP 11.0 and 11.7 MacPro 12core 3GHz 32GB OS 10.11 Quicktime 10.7.3
TVP 11.7 Mac Mini M2pro 32GB OS 13.5
daysadrift
Posts: 2
Joined: 01 Jul 2013, 19:13

Re: USB DONGLE ISSUES

Post by daysadrift »

Thanks but I have tried 3 so far and all have the same result :(
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Fabrice
Posts: 10077
Joined: 17 Jul 2007, 15:00
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Re: USB DONGLE ISSUES

Post by Fabrice »

It sounds like a defective dongle. I will send you a PM.
Fabrice Debarge
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