Update 10.5.0 issues

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Sewie
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Update 10.5.0 issues

Post by Sewie »

Guys, I'm experiencing crashes.
They happen when I'm repeatedly selecting with the freehand selection tool or the cutbrush tool and moving to next/previous frames.

Edit:
What happens mostly: go to next instance > cutting with cutbrush tool > crash
Michael Sewnarain - Website
Windows 11/64b Pro - TVP11.7.0 & 11.7.1 - Pro/64b - Cintiq32 Pro - Intel i7-12700K - 64Gb RAM
Elodie
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Re: Update 10.5.0 issues

Post by Elodie »

Ok, Paul Fierlinger experienced bugs too, but as nobody else had similar bugs, we couldn't know where the problem comes from...

Let's make some test :)
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Léo
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Re: Update 10.5.0 issues

Post by Léo »

Hello Sewie,

Did you reset your configuration?
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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Paul Fierlinger
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Re: Update 10.5.0 issues

Post by Paul Fierlinger »

I hadn't reset mine but you usually don't have to do that with a new version. Should we anyway?
Paul
http://www.slocumfilm.com
Desktop PC Win10-Pro -64 bit OS; 32.0 GB RAM
Processor: i7-2600 CPU@3.40GHz
AMD FirePro V7900; Intuos4 Wacom tablet
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Léo
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Re: Update 10.5.0 issues

Post by Léo »

Hello Sewie, I have tried what you explain but I can't reproduce your bug.
Could you explain more precisely how the Crash occurs?
Which tool did you use? etc...

Maybe could you send us a screenshot of the problem, that allow us to understand.
Paul Fierlinger wrote:I hadn't reset mine but you usually don't have to do that with a new version. Should we anyway?
No, you don't have to reset your configuration. In case, you could create a new configuration to see if the problem is still here.
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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Paul Fierlinger
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Re: Update 10.5.0 issues

Post by Paul Fierlinger »

Alright.
Paul
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Desktop PC Win10-Pro -64 bit OS; 32.0 GB RAM
Processor: i7-2600 CPU@3.40GHz
AMD FirePro V7900; Intuos4 Wacom tablet
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Sewie
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Re: Update 10.5.0 issues

Post by Sewie »

I just tried to recreate the crash and it is reproducible.

I created a layer of about 80 frames long (all on ones) with a scribble on every frame. Then, somewhere in the middle of the timeline, I made a selection with the Freehand Select Tool and with the Transform Tool I manipulated it, move it, rotate it, etc. Then to the next frame and used the Cutbrush Tool and stamped it somewhere and then next frame and the same with either the Freehand Select tool or the Cutbrush. If you keep going it will eventually crash.

I could make a screencapture movie if someone could advise me what software I can use.
Michael Sewnarain - Website
Windows 11/64b Pro - TVP11.7.0 & 11.7.1 - Pro/64b - Cintiq32 Pro - Intel i7-12700K - 64Gb RAM
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Sewie
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Re: Update 10.5.0 issues

Post by Sewie »

Before I installed 10.5, I uninstalled my previous version but I kept the settings and configuration. Should I do something specific to reset my configuration?
Michael Sewnarain - Website
Windows 11/64b Pro - TVP11.7.0 & 11.7.1 - Pro/64b - Cintiq32 Pro - Intel i7-12700K - 64Gb RAM
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Léo
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Re: Update 10.5.0 issues

Post by Léo »

As I said, don't reset your configuration. You have just to create a new configuration, to see if the bug is still here, in the startup panel.
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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Léo
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Re: Update 10.5.0 issues

Post by Léo »

In case, could you test if the crash occurs if you use another tablet that your Cintiq ? It could be interesting to see all the possibilities.
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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Paul Fierlinger
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Re: Update 10.5.0 issues

Post by Paul Fierlinger »

Yes, bug is still in the new configuration.
Paul
http://www.slocumfilm.com
Desktop PC Win10-Pro -64 bit OS; 32.0 GB RAM
Processor: i7-2600 CPU@3.40GHz
AMD FirePro V7900; Intuos4 Wacom tablet
Elodie
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Re: Update 10.5.0 issues

Post by Elodie »

What's about the tablet ?
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Paul Fierlinger
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Re: Update 10.5.0 issues

Post by Paul Fierlinger »

I don't have TVP on a tablet.
Paul
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Desktop PC Win10-Pro -64 bit OS; 32.0 GB RAM
Processor: i7-2600 CPU@3.40GHz
AMD FirePro V7900; Intuos4 Wacom tablet
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Léo
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Re: Update 10.5.0 issues

Post by Léo »

Paul Fierlinger wrote:I don't have TVP on a tablet.
Hum, I think there is a misunderstanding. I mean, if you could use another tablet (as Intuos or any other tablet) that your Cintiq, on the last realease of TVPaint Animation 10.5. To see if the crash occurs.
Léo Fernandez
TVPaint Q&A and Lead Animator, TVPaint Beta-Tester
Windows 11 AMD Ryzen 7 7745HX with Radeon Graphics CPU @ 3.60 GHz,
32 GB RAM , TVPaint PRO 11.7.3 and 12 - 64bit , Wacom Cintiq 24 Pro.
Wacom driver version 6.4.2-3
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Paul Fierlinger
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Re: Update 10.5.0 issues

Post by Paul Fierlinger »

I don't know about Sewie, but I don't have anything else but a desktop PC.
Paul
http://www.slocumfilm.com
Desktop PC Win10-Pro -64 bit OS; 32.0 GB RAM
Processor: i7-2600 CPU@3.40GHz
AMD FirePro V7900; Intuos4 Wacom tablet
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