Error messages when starting TVPA

[Dieter]

Hi,
While trying to start TVPaint 10.5.5 Pro (32 bit) on my Windows 7 PC I get the following error message:

"TVPaint 10 Pro (10.5.5 - 32 bits)
The program cannot be started because MSVCR80.dll is missing on the computer.
Reinstall the program to fix the problem."

However, this MSVCR80.dll is really present in C:\Windows\winsxs\x86_microsoft.vc80crt_ ...
There are even five such folders containing this MSVCR80.dll.
I hoped to solve the problem by copying this file into the folder where the exe-file of TVPaint is located. But after doing so I get another message at the TVPA-start:

"Microsoft Visual C++ Runtime Library
Runtime Error
Program: C:\Program files\TVPaint Developpement\TVPaint Animation ...
R 6034
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information."

Then I uninstalled TVPA and reinstalled it completely new. But the problem is still existing.
Now I don't know what else I can do. Any help would be appreciated!

Dieter

[ZigOtto]

have you tried to uninstall + re-install all the apps from Apple present on your computer (quicktime, iTunes, iPod, iCloud, ...) ?

here's the detailed steps : msvcr80.dll missing error

[Fabrice]

Is your Windows-7 up-to-date ?

[Dieter]

Hi ZigOtto and Fabrice,
I thank you very much for your quick reponses, especially for ZigOtto's advice and the link.
It seems to be very helpful but I'm afraid to have a lot of work before me.
I will try it in the coming days, when I have some leisure time for it.
My Windows-7 should be up-to-date as the windows-updates always have been installed regularly.
Also an virus check didn't show any problems.

Dieter

[Elodie]

This problem is related to windows directly, not to tvpaint.

[Fabrice]

Indeed, the missing .dll is not from TVPaint but from Microsoft.

[Dieter]

Now the problem is solved and I am happy again.
ZigOtto's helpful hint did it! Many thanks to you!

Dieter