Very strange vertical line jitter on Cintiq

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Soom
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Very strange vertical line jitter on Cintiq

Post by Soom »

We have one very strange problem on one of the 21" Cintiqs - when we draw on TVPaint any line close to vertical, it jitters by jumping the cursor down.
TVPaint Pro 10.5.7, 32 bit
We have tried reinstalling Wacom drivers with no results.
When we draw in Windows Paint - it works fine. Unfortunately we don't have other software on that computer to test it also.
Screenshot is attached (the jitters are the little vertical strokes) strangely, it only happens on lines that are vertical, or drawn from top left to bottom right. (you can see the diagonal lines from top right to left are OK) - any ideas?
Line jitter.jpg
Line jitter.jpg (292.59 KiB) Viewed 8203 times
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
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Fabrice
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Re: Very strange vertical line jitter on Cintiq

Post by Fabrice »

can you try to (un)activate the parameter "wintab" in the preferences and let me know what happen ? it might help to find the diagnostic.
Fabrice Debarge
Elodie
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Re: Very strange vertical line jitter on Cintiq

Post by Elodie »

Unfotrunately, we had similar issues once, but the the problem was from the hardware directly !

Try anyway Fabrice's tip, but if it does not fix it, I4m afraid you'll have to replace the Cintiq :(
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Soom
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Re: Very strange vertical line jitter on Cintiq

Post by Soom »

Thanks! Disabling WinTab did solve the problem, but for some reason the right-click on the pen stopped working. But then we tried to enable SubPixel, and this solved the problem completely!
Again - thank you very much - 4 people were trying to solve this for half day :)
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
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Fabrice
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Re: Very strange vertical line jitter on Cintiq

Post by Fabrice »

Soom wrote:Thanks! Disabling WinTab did solve the problem, but for some reason the right-click on the pen stopped working.
It's normal.
Here are a few explanations about Wintab and Ink : http://forum.tvpaint.com/viewtopic.php?f=10&t=5702" onclick="window.open(this.href);return false;
- - - -
however, there is still a problem : with your wacom drivers or with the tablet itself.
Fabrice Debarge
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