[Solved] Crash upon opening the program - TVP Pro 10.0

[tanna]

Hi there!

I've been having a bit of an odd problem with my copy of TVPaint Pro 10 - it crashes immediately upon opening the program. I get a little dialogue box that says "TVPaint has unexpectedly quit." While this has happened before, it's always been one-offs and the program runs fine after trying again or doing a quick system reboot.

The CPU usage is normal and doesn't spike while attempting to open TVPaint, so I don't think it's a problem with the computer itself (The program has always worked fine before yesterday morning!) The dongle light is working as well. I tried uninstalling and re-installing the entire program itself, to no avail.

It's really strange, because like I said it was fine beforehand, I've never had any huge problems and then all of a sudden it just... stopped working and nothing I've tried will make the program open. Any help would be greatly appreciated!!

OS: Mac OS X 10.6.8, 2011 Macbook Pro, 64 bit
Software: TVPaint Pro 10.0, 64 bit

[Paul Fierlinger]

First of all, you need to upgrade. TVP10.0 is now on 10.5.7. It's free.

[tanna]

Hi Paul - thanks for your quick response. It's upgraded now, I should have checked first, sorry about that!

The program is still being stubborn and refusing to open even after updating + restarting, though.

[Paul Fierlinger]

I just noticed now that you are on a Mac, so I'm not the right person to be of help. It's late in France right now, but I'm sure you'll get a response as soon as business opens there. Just my first gut thought is that you completely uninstall TVP and then reinstall, that can never hurt and often helps.
EDIT: Even before that, try opening the startup panel first. On the PC it would mean to press on CTRL and click on TVP's icon, keep pressing until the Startup panel opens and then open a NEW configuration. That usually does the trick.

[Elodie]

Hello Tanna, welcome here,

I see you are using OS 10.6.8 : this OS is not supporter anymore by Apple since February 2014.

Anyway, I can advise you to reset your config and see if it help.

1) go to Edit menu > Préférences > Startup tab and choose "open Startup panel". Confirm this choice.
2) close tvpaint
3) start it and in the Startup panel, create à new config.

Let us know if it crashes again.
If so, as you are using the Pro Edition 64 bit, please send me by PM your crash log.

[tanna]

Hi Elodie! Thanks for responding!

Unfortunately I'm not able to get to the edit menu as the program won't stay open long enough for me to even click it. I can send you the crash log by PM and see if that helps any.

[tanna]

Alright - the problem is resolved, just putting the solution up in this thread for closure! Elodie recommended deleting the TVP folders in the Library, and that completely fixed it.

Thank you Elodie!