Can't open a current scene after a power outage

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BenoîtM
Posts: 6
Joined: 12 Mar 2015, 08:18

Can't open a current scene after a power outage

Post by BenoîtM »

Hi, i'm currently working on a big scene and after a power outage, i can't open it...
I really, really, really need some help, please !

I'm on windows 7, 64 bits
We work on TvPaint 11 - 32 bits standard edition.
Elodie
Posts: 13912
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Can't open a current scene after a power outage

Post by Elodie »

Can you send us the file ?
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ZigOtto
Posts: 4102
Joined: 17 Feb 2006, 22:50
Location: south-Petazonia

Re: Can't open a current scene after a power outage

Post by ZigOtto »

how long between your last Save and your power outage ?
and how much your auto backup setting in the preferences panel ?
BenoîtM
Posts: 6
Joined: 12 Mar 2015, 08:18

Re: Can't open a current scene after a power outage

Post by BenoîtM »

I've sent the files to the thechnical support, But i think it's a dead end.
The power outage happend just after the save.
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ZigOtto
Posts: 4102
Joined: 17 Feb 2006, 22:50
Location: south-Petazonia

Re: Can't open a current scene after a power outage

Post by ZigOtto »

and for the second question, what's your setting for the auto-backup option ?
at least, if your last Save file is dead, you should recover the n-1 backup.
BenoîtM
Posts: 6
Joined: 12 Mar 2015, 08:18

Re: Can't open a current scene after a power outage

Post by BenoîtM »

The back-up settings wasn't activated... i usually use it, but this time i forgot.
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