(Win 7, TVP 10.5.7 std)
Following my previous post about the mysterious disappearance of panels (http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;) - TVPaint is just crashing now all the time. We tried several restore points, reinstalling completely TVPaint, running malware tests, registry cleaners, etc. Nothing helped. Is there any way to track this down? Usually it crashes right on launching, sometimes a few minutes after that. Sometimes it doesn't crash for a while, the crashes on quitting...
It has been going on for a couple of months, but never so much - before this week it was just crashing sometimes on startup, usually when trying to launch it by double clicking a TVP file (instead of launching the program first).
If nothing helps, we will have to try reinstalling Windows...
UPDATE: So far the problem seemed to be with Wacom drivers. Downgrading to version 6.3.11 solved the crashing problem. I still don't know what caused the custom panels disappear though.
TVPaint crashes all the time (solved)
TVPaint crashes all the time (solved)
Last edited by Soom on 19 Nov 2015, 14:35, edited 2 times in total.
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
- Scott Roberts
- Posts: 11
- Joined: 20 Jul 2015, 06:59
Re: Bad news - TVPaint crashes all the time now
I've been having a similar problem with TVP crashing during startup. It seems to happen more often when I double-click on a file to open, but it happens sometimes no matter which way I try. It eventually starts up after a number of tries (from 1-5). However, I haven't had a problem recently with it crashing while I'm working.
Scott
Scott
Re: Bad news - TVPaint crashes all the time now
Scott, I might be wrong, but I think you use network licenses. So the problem is different than the one of Soom.I've been having a similar problem with TVP crashing during startup. It seems to happen more often when I double-click on a file to open, but it happens sometimes no matter which way I try. It eventually starts up after a number of tries (from 1-5). However, I haven't had a problem recently with it crashing while I'm working.
I had seen the same issue in a school once : it was just the wacom drivers that were too old.
Also, please don't forget to : http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false; It's important for us to provide the best support.
Before doing that, what happen if you reset your TVPaint configuration ? (hold the Ctrl key on windows and start the software, then reset the config or use a new one).(Win 7, TVP 10.5.7 std)
An update, following my previous post about the mysterious disappearance of panels - TVPaint is just crashing now all the time. We tried several restore points, reinstalling completely TVPaint, running malware tests, registry cleaners, etc. Nothing helped. Is there any way to track this down? Usually it crashes right on launching, sometimes a few minutes after that. Sometimes it doesn't crash for a while, the crashes on quitting...
It has been going on for a couple of months, but never so much - before this week it was just crashing sometimes on startup, usually when trying to launch it by double clicking a TVP file (instead of launching the program first). If nothing helps, we will have to try reinstalling Windows...
Same with Wacom drivers : try to reinstall, update, downgrade.
Fabrice Debarge
- Scott Roberts
- Posts: 11
- Joined: 20 Jul 2015, 06:59
Re: Bad news - TVPaint crashes all the time now
Hi Fabrice,
No, this isn't a problem with a networked license, it's my standalone license at home. I haven't heard any complaints about the lab computers, other than the somewhat frequent crashes of the dongles on the server.
I tried uninstalling and reinstalling the software, as well as my Cintiq drivers, and the problem has continued.
Scott
No, this isn't a problem with a networked license, it's my standalone license at home. I haven't heard any complaints about the lab computers, other than the somewhat frequent crashes of the dongles on the server.
I tried uninstalling and reinstalling the software, as well as my Cintiq drivers, and the problem has continued.
Scott
Re: Bad news - TVPaint crashes all the time now
I am on the network license actually - at work.
But I think I have found the cause: the new Wacom drivers! I got a new computer temporary, while we reinstall my system, and the Wacom driver there was 6.3.11. I had to update it to 6.3.15, because otherwise I couldn't restore my prefs from the newer version (how wonderful of Wacom!) but as soon as installed the new driver, TVP started crashing on startup. So I reinstalled the older driver, and everything is fine!
I think you should look into it
But I think I have found the cause: the new Wacom drivers! I got a new computer temporary, while we reinstall my system, and the Wacom driver there was 6.3.11. I had to update it to 6.3.15, because otherwise I couldn't restore my prefs from the newer version (how wonderful of Wacom!) but as soon as installed the new driver, TVP started crashing on startup. So I reinstalled the older driver, and everything is fine!
I think you should look into it
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
Re: Bad news - TVPaint crashes all the time now
Thanks Soom, that might help some other people !
Re: Bad news - TVPaint crashes all the time now
Yes, right - sorry, forgot to post a link.Fabrice wrote:Scott, I might be wrong, but I think you use network licenses. So the problem is different than the one of Soom.I've been having a similar problem with TVP crashing during startup. It seems to happen more often when I double-click on a file to open, but it happens sometimes no matter which way I try. It eventually starts up after a number of tries (from 1-5). However, I haven't had a problem recently with it crashing while I'm working.
I had seen the same issue in a school once : it was just the wacom drivers that were too old.
Also, please don't forget to : http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false; It's important for us to provide the best support.Before doing that, what happen if you reset your TVPaint configuration ? (hold the Ctrl key on windows and start the software, then reset the config or use a new one).(Win 7, TVP 10.5.7 std)
An update, following my previous post about the mysterious disappearance of panels - TVPaint is just crashing now all the time. We tried several restore points, reinstalling completely TVPaint, running malware tests, registry cleaners, etc. Nothing helped. Is there any way to track this down? Usually it crashes right on launching, sometimes a few minutes after that. Sometimes it doesn't crash for a while, the crashes on quitting...
It has been going on for a couple of months, but never so much - before this week it was just crashing sometimes on startup, usually when trying to launch it by double clicking a TVP file (instead of launching the program first). If nothing helps, we will have to try reinstalling Windows...
Same with Wacom drivers : try to reinstall, update, downgrade.
As I said - we have tried to completely reinstall TVPaint, this included deleting all the settings, but it didn't help.
Downgrading the Wacom drivers was the solution!
at home: Hackintosh Intel Core i9-9900K, GPU AMD RX 6600 8GB, Cintiq 22" + Dell P2415Q 4K displays, MAC OS High Sierra / Windows 10, TVP Pro 11.7.1 + TVP Pro beta
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
at work: Windows 10, TVP 11.7.1 Std
https://vimeo.com/danas
Re: TVPaint crashes all the time (solved)
ok, I think Thierry will check all the Wacom drivers versions soon.
Fabrice Debarge
Re: Bad news - TVPaint crashes all the time now
ok Scott, would you mind doing this : http://forum.tvpaint.com/viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false; ?Scott Roberts wrote:Hi Fabrice,
No, this isn't a problem with a networked license, it's my standalone license at home. I haven't heard any complaints about the lab computers, other than the somewhat frequent crashes of the dongles on the server.
I tried uninstalling and reinstalling the software, as well as my Cintiq drivers, and the problem has continued.
Scott
Once again, it's almost impossible to help you without all those informations. It's like being blind and trying to find your way in a city.
Fabrice Debarge