damaged file, help

[zilaifeng]

Hi, one of my tvpaint files was not properly saved because there wasn't enough space on my computer. However, without realizing it, I turned off tvp and restarted it, but the file would not open anymore. The size of the file stays the same, and the old version was override but it just cannot be opened. I don't have any backup for the file, so if someone can help I will be super appreciative!

here is the link to the file:
https://drive.google.com/file/d/0BwlKIG ... sp=sharing" onclick="window.open(this.href);return false;


I am working on Mac OSX 10.10.5
64 bit
Tvpaint 11 Pro


Thanks!

[D.T. Nethery]

Hi, one of my tvpaint files was not properly saved when I was trying to save it when there wasn't enough space on my computer. However, without realizing it, I turned off tvp and restarted it, but the file would not open anymore. The size of the file stays the same, and the old version was override but it just cannot be opened. I don't have any backup for the file, so if someone can help I will be super appreciative!

here is the link to the file:
https://drive.google.com/file/d/0BwlKIG ... sp=sharing" onclick="window.open(this.href);return false;

Thanks!

Hi, zilaifeng -

Welcome to the forum. Because this is your first post , please read this posted at the head of the forum:

[Read me first before posting a question]

Some basic information is requested:

When you have an issue with TVPaint Animation, please, don't forget to precise important details :

• What is your OS and its version :
- Mac OSX 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite)...
- Windows Vista, 7, 8, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+

• What is your OS architecture (32 or 64 bit)

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.0.11, etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

By the way, don't forget to repeat the details above EACH time you have an issue. We cannot remind the configuration of all our users
(to save time, you can write the information above in your sign)

Moreover, don't forget that the more you will give us concrete examples with images or downloadable files, the faster we could answer you.

[zilaifeng]

Sorry about that! Thanks for reminding. I've added back the information

[Fabrice]

ok, we will check this when possible.

[Thierry]

You should have recieved an email with the repaired project

[zilaifeng]

You should have recieved an email with the repaired project

Thank you so so sos soooo much!!!!!!!!!!!!!!!!
saved my life!!!
thanks again you guys!!!