Unable to import audio after latest update

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ikathan
Posts: 3
Joined: 13 Nov 2015, 07:17

Unable to import audio after latest update

Post by ikathan »

Hi , I recently updated to the latest version of TVPaint animation pro (11.0.3-64 bits) for Mac and ever since I am not able to import audio files and even when I try opening older tvpp files that already had audio in it the program tells me that it is unable to find the audio file. Luckily I did not delete the previous version of TVPaint (11.0.2 - 64 bits) in which I can keep on using audio files no problem. Is it possible that it is an issue with the update maybe particularly for Mac? Has anybody had the same issue? Any feedback is appreciated
Attachments
Error when I try to open file containing audio
Error when I try to open file containing audio
Screen Shot 2016-07-26 at 12.31.10 PM.png (42.02 KiB) Viewed 13711 times
error when I try to import audio
error when I try to import audio
Screen Shot 2016-07-26 at 12.30.14 PM.png (19.75 KiB) Viewed 13711 times
Elodie
Posts: 13912
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Unable to import audio after latest update

Post by Elodie »

hmm, that's weird. What if you open that sound separately ?
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Thierry
Site Admin
Posts: 2780
Joined: 07 Jan 2013, 08:28

Re: Unable to import audio after latest update

Post by Thierry »

I've run tests on my side with v11.0.2 and 11.0.3 on my Mac, and it works as expected.
Is it possible for you to send us your wav file ?
ikathan
Posts: 3
Joined: 13 Nov 2015, 07:17

Re: Unable to import audio after latest update

Post by ikathan »

I have tried with multiple wav and mp3 files and none of them work, for some reason the forum wont allow to upload wav files as attachments, but one of the files that I tried to open can be found here:

http://www.freesound.org/people/XxBirdoxX/sounds/52293/
Elodie
Posts: 13912
Joined: 06 Jan 2009, 09:53
Location: Metz

Re: Unable to import audio after latest update

Post by Elodie »

Could you send it to me by email ? -> elodie[@]tvpaint.fr

I can't download the file from that website.
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