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jeaks
Posts: 10
Joined: 12 Feb 2013, 13:27
Location: India

TVPaint Upgrade

Post by jeaks »

Hi, I upgraded from tvpaint 10.5 to tvpaint 11 on friday the 14th(14/10/2016). I received the paypal receipt and the page said electronic download and that my new codes would be send to me by email.

Slightly freaking out here 'cause I haven't received any. Also is it because of the weekend? Will I only get the codes and the software during the next week?

Do you guy know anything about this?
system_specs: Windows 10 64bits , Intel Core i7, 16GB RAM, Quadro K3000m 2GB vRAM | Cintiq 13hd | TVPaint 11.0.3 Pro-64bits
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Fabrice
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Joined: 17 Jul 2007, 15:00
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Re: TVPaint Upgrade

Post by Fabrice »

Hi jeaks,
Did you check your spam folder ?
I will send them again anyway.
Fabrice Debarge
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Fabrice
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Re: TVPaint Upgrade

Post by Fabrice »

I sent you a PM.
Fabrice Debarge
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jeaks
Posts: 10
Joined: 12 Feb 2013, 13:27
Location: India

Re: TVPaint Upgrade

Post by jeaks »

I replied back. :)
system_specs: Windows 10 64bits , Intel Core i7, 16GB RAM, Quadro K3000m 2GB vRAM | Cintiq 13hd | TVPaint 11.0.3 Pro-64bits
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Fabrice
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Joined: 17 Jul 2007, 15:00
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Re: TVPaint Upgrade

Post by Fabrice »

Hello,

I reactivated your forum account and answered by email.
Don't worry, we will find what's going on tomorrow. I had a hard time to discuss with Paypal from home, especially because they check the phone number of the person contacting them.
Everything should be more easy from the office, since our account is linked to the company, not to me.
Fabrice Debarge
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