Help! Corrupted File! Topic is solved

[Boshibae]

Anybody that can help me? Somehow yesterday one of my TvP files somehow got corrupted.
I was gonna play some AOE with my sister, and since my battery is null, I saved the file, closed the application and turned the power off. Next thing I know is my TvP settings has resetted, and the file has gotten corrupted. Luckily only this one, but still.
Whenever I try to open it, TvP immidiatly crashes. I've tried sending it to a friend of mine, but with no luck. But it's still at 152Mb, so the data should still be there, hopefully.

Here is the file.
https://drive.google.com/open?id=0Bz2ie ... GQ4NVd2ejg" onclick="window.open(this.href);return false;

I really hope somebody can help.

[D.T. Nethery]

Anybody that can help me? Somehow yesterday one of my TvP files somehow got corrupted.
I was gonna play some AOE with my sister, and since my battery is null, I saved the file, closed the application and turned the power off. Next thing I know is my TvP settings has resetted, and the file has gotten corrupted. Luckily only this one, but still.
Whenever I try to open it, TvP immidiatly crashes. I've tried sending it to a friend of mine, but with no luck. But it's still at 152Mb, so the data should still be there, hopefully.

Here is the file.
https://drive.google.com/open?id=0Bz2ie ... GQ4NVd2ejg" onclick="window.open(this.href);return false;

I really hope somebody can help.

Read this first :
viewtopic.php?f=10&t=6167" onclick="window.open(this.href);return false;

When you have an issue with TVPaint Animation, please, don't forget to include precise important details :

• What is your OS and its version :
- 10.9 (Mavericks), 10.10 (Yosemite) 10.11 (El Capitan) , 10.12 (Sierra ...
- Windows Vista, 7, 8, Windows 10 , etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+

• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : TVPaint 10.0.16 , etc. ...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

[Boshibae]

• Windows 8

• 64bit, Intel(R) Core(TM) i5-3210M CPU @2.50GHz, 8GB RAM

• TVPaint 10.0.16

• Professional

• 64 bit


First time that this happens.

[Thierry]

• TVPaint 10.0.16

First of all, try to update the software to see if you can read the file : https://www.tvpaint.com/update" onclick="window.open(this.href);return false;

[D.T. Nethery]

• TVPaint 10.0.16

Wow, that's a really old version. There have been many updates and improvements to version 10 since 10.0.16 came out years ago. Why haven't you ever updated in all this time ?!! Update to latest version 10.5.7 . The updates are free for registered users. Of course if you're not a registered user why would you be coming here for help ? That's sort of like a thief who steals your car, then comes back to you later to say: "hey, something is not working quite right on this car (that I stole) , can you help me fix it ?"

[Boshibae]

Tried again, but it immidiatly gets unresponsive and crashes Still not able to open the file, and the thumbnail ain't showing aswell. Otherwise I can still open any other file just fine.

[Boshibae]

Is this a lost cause?

[Fabrice]

Not if you have the 10.5.7 version, or the v11.x.x.
Have you updated as suggested ?

[Boshibae]

Yep, updated, but with no results. Even tried sending it to a pal with the pro 11, and the same thing happens to them

[Fabrice]

I can't find you have downloaded the right update in our database, nor your friend ...
Please send me your lock-code in a private message, there should be a problem somewhere.