TVP can't save anywhere except my user folder Topic is solved

[MattVG]

Hello,

I recently installed TVPaint under Windows 8.1 on my Surface Pro 3, but it can't save files anywhere except my user folder. I've tried running it as administrator and a variety of other things, but it still insists that I "don't have permission to save in this location". I looked up how I might be able to fix permissions, but nothing helped. Has anyone else experienced this problem?

Thanks for the help,
Matt VG

EDIT:
Windows 8.1 64bit
16GB RAM
Intel Core i7-2600K CPU 3.40 GHZ 3.70 GHZ
TVPaint 11.0.6 Professional 64bit

[Thierry]

Hello Matt,

Please read the [Read me first before posting a question] topic and answer these questions:

• What is your OS and its version :
- Mac OSX 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite)...
- Windows Vista, 7, 8, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+
• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.

• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.0.11, etc...)

• What is your software edition (Standard or Professional)

• For the Professional Edition : What is the architecture (32 or 64 bit) ?

Best,

[Fabrice]

Thanks for the infos you added in your post.
Can you grab a screenshot of your export panel with the path you used to save/export ?

[MattVG]

Here is what I have. This is just saving a blank project to the desktop, but the exact same thing happens when I save anywhere other than directly into my user folder. Exporting doesn't work either.



EDIT:
Here's my export panel since you mentioned it

[Fabrice]

There is no mistake or typo in the path itself.
Quite strange, we can't reproduce it on our Surface Pro 3.
What if you reinstall TVPaint on a fresh new user account ?

[Thierry]

Hi Matthew,

Would it be possible for you to do a Teamviewer session ?
Send me a PM with your availability and I'll see what I can do.

Best,

[MattVG]

Hello Thierry,

I've never used Teamviewer, but I'm available all day Saturday until 6PM (-5 GMT). I suspect the issue isn't with TVP, but rather something happened/changed with my Windows 8.1 install. I didn't change anything, so I don't know what it would have been.

Thank you for helping me out with this. I appreciate it.

EDIT:
Next week I'm available after 6PM (-5 GMT) on Monday and Tuesday
I'm available all day Thursday
Friday I'm available after 6pm (-5 GMT)

[MattVG]

Doh! I just figured it out. Apparently my anti-virus software (Bit Defender) was blocking it without notifying me. I added TVPaint to the list of trusted applications and now I can save wherever I jolly well please.

[Thierry]

Thanks for the update Matt!

I didn't thought of the antivirus when we did the Teamviewer session yesterday.
Anyway, that's good news