Mac OS Catalina, Mojave and High Sierra (update 08/10/2019)

[Dean]

Hello Nick,
The issue might come from the fact that you are using an old dongle. Do you mind if we continue this via email? I will send you a PM.
Anyway the "STD" in your Lock code is for "Standalone" meaning that you are using a 1-user dongle and not a Network one ("NET").

[NickH]

Ok, thanks. I will check my messages.

[dstern841]

I have been using Tvpaint for months on my Mac Book Pro with MacOS High Sierra Version 10.13.6 with the drivers that you sent me.
I don't know why it has stopped working.
The dongle is connected correctly (the yellow light is on), but when I start the software, a message window appears saying that the Tvpaint doesn't detect the dongle.
I have re-started the computer several times, and tried with another usb-c adaptor, but the same message appears.

[Dean]

Hello dsern841, I just contacted you via PM

[NickH]

Just came in to say that Dean was correct, my problem was the old SuperPro dongle. He sent out a new one, I got a new lock code and unlock code, and I confirmed that TVP 11 does now run on my iMac/OS X Catalina with the new dongle. I have sent the old one back. So it's all good!
But today I got a pop-up message on the iMac, saying "Legacy System Extension - Existing software on your system loaded a system extension signed by SNFT Germany GmbH which will be incompatible with a future version of Mac OS. Contact the developer for support." I believe that would be the Sentinel dongle driver? TVP is working fine at the moment with OS 10.15.6, so I don't know what new update is likely to cause the problem.

[Dean]

Hi Nick,
Your Mac must be referecing the upcoming Big Sur update. As usual and like a big part of our competitors, we recommend delaying the update on your machine until we have more information on how to make it work perfectly on the new version

[Ralau]

Hi there,

I recently upgraded my computer to macOS Catalina and my dongle isn't being recognized. I searched the forum and it sounds like I have to download Sentinal Driver 7.4.2 version. But when I downloaded it and unlocked my security & privacy, it's saying the 7.4.2 version isn't compatible with Catalina. Help! I cannot use my TVPaint.

Thanks.

I have the same issue, did you fix it?

[Dean]

Hello, a version of the Sentinel driver compatible with Catalina is available in the TVPaint MacOS installation package. It is labelled as "PostCatalina Sentinel".

[Ralau]

Hi !

I did some tests with the last beta and it works with Sentinel driver 7.5.4, you can get it here:
SentinelSystemDriver.pkg.zip

Can you try with this driver please ?

this worked for me

[Ralau]

Hello, a version of the Sentinel driver compatible with Catalina is available in the TVPaint MacOS installation package. It is labelled as "PostCatalina Sentinel".

that one didn't work for me

[Dean]

Which version of MacOS are you currently running?