Welcome to TVPaint Community forums !

Hi Tvpaint team,

Sorry to bother you but I had no responds to my previous post, so I'm trying again here, I prefer to revive a topic rather than creating a new one.
I can give you the file by private message and f you could fix it would be fantastic as this is my personal project.... thank you in advance !

"Hi,
This is my first entry in the forum, I have an issue with one of my file and I'm hopping that, somehow, with your magic skills you could fix it ! it contains the storyboard of my personal project.
To explain the problem, when I open the file, the loading goes until 94% and suddenly stop ( I tried on two different pc, one says that tvpaint has stopped the microsoft c++ runtime library and the other pc at 94% just closed the software with no mesage or anything).
At first I thought it was the microsoft c++ problem so I tried to fix it when I realised that actually my tvpaint software opens properly with no bugs, other files open properly too and I saved a test file and reopened it and again no issues. So my only conclusion is that it's actually this file that has a problem (which I don't really know what could have happen as I don't think it closed while saving or whatever).
If you could manage to save it that would be really really nice ! I have tvpaint 11 the standart version with windows 7.

Thanks hugely in advance,

Marlene"

Hello Marlène,

Thanks to our developper Jérémy, we have managed to restore most of the file you sent us.
A link has been provided to you to retrieve it.

Have a nice day ahead !

Hello!
I had been working on an animation file which was saved properly and I didn't work on it for a couple of days. Now when I try opening the file it shows that it is loading upto 68% and then TV Paint simply closes and the file does not open.
It's weeks worth of work and I had begun colouring as well, could you please help me retrieve it?
Thank You
Regards
Jyotsna

Hi TVPaint team!

My Pc crashed yesterday while working on a project and now I can't open it.
Is it possible to fix it or can I say goodbye to my work?

This is the tvpp: https://we.tl/t-kfk56P3Ts5

Thx for your time and have a good day!

Hello SrFodArt,

We have managed to restore your file.
A link has been provided to you to retrieve it.

Have a nice day ahead !

Help!

I was working on my tvpaint file this morning, then I saved and quit. When I opened again a couple of hours later I found out that the file was corrupted and most of the clips have disappeared. I lost a two month of work and especially all the last two days drawings... It remains only one clip and another one empty.

Can you please help me and see if you are able to recovered it??

Here is the file: https://we.tl/t-nivE3O1ACq

I work with tvpaint 11, Mac OS 64 bit, (but I started to work on this file with a tvpaint 10, Windows, on a friend's computer...)

Let me know!
Thank you in advance....

Lucia

This issue has been sorted via email

Hello,

I am unable to open a project I've been working on, I need it for a class assignment due tomorrow
I've seen on this forum that some files could be retrieved, I've attached the file in this post, in case someone could help me out!

MacOS High Sierra 10.13.6
Cintiq 16
TVPaint Animation 11 pro

Thank you

x-posted in Bugs, also via TVPaint Contact us webform, also via e-mail to Karin Bandinu - as you can see I am desperate to get help:
I work with Pro Edition TVPant 11, on PC Windows computer, 64 bits.
Urgent, please help, I worked all day on my TVPaint clip - it is a homework to be handled tomorrow. And I can not open it I made a copy of it, changed the name - nothing works, please, please help! I have downloaded it here for you: https://drive.google.com/file/d/1IYLId2 ... sp=sharing
Please help, I need to work on it tomorrow before turning it in to my teacher.
Thank you,
Tatyana

hey tvpaint team. i'm having a similar issue. this file won't open and only results in an untitled document when i try to open it and my backup wont work either. there's a lot of work put into it. (its a for gb file, pretty big)

https://drive.google.com/file/d/1027zQY ... sp=sharing

here is this too
TV PAINT v.11.0.8 64 bit Professional

Mac OS v 10.11.6 (El Capitan)

Processor 3.7 GHz Quad-Core Intel Xeon E5

16 gig RAM

Graphics AMD FirePro D300 2048 MB

Wacom Tablet driver 6.3.16-12

(this has been handled via PM)

Hello. I have the same problem. My computer shut down when power went out. And now my file wont open. It crushes the program😞 Help?
Please help me or guide me through this error to recover my file.
Tvpaint 10 pro (10.0.16)
Windows 10 pro
Wacom intuos pro

Hello, please send me your file and USB dongle number via PM.

I have the same problem, I've worked on this file for 24 days!!! PLEASE HELP!!!

Here's the file: https://we.tl/t-uCzrfAtY4f

Hi there! Something quite strange happened to one of my files- it may or may not be a corruption issue, but as i was trying to save a few back-ups, one of my previous files somehow overwrote the file i was saving at the moment and now the progress i made in that specific scene doesn't exist anymore. Could you possibly help with that?

Thanks!