Welcome to TVPaint Community forums !

All fixed, thanks for visiting my computer and sorting it out

Hey, I'm getting the same problem as daninski where re-hosting is requesting receipt files. did you figure out a work-around?

Hello Christopher, in case you are using Safari, the latest version seems to have issues with the license activation page, so maybe try to use Chrome/Firefox.
If you are already using one of these, please try clearing the browser's cache and if the issue persists, please create a ticket via our contact form so tech support can get in touch with you.

Ahh ok thank you, i've tried with chrome and it works as expected!

Hi,
I have some similar issue: i rehosted, deactivated the license on my old mac monterey, activated on my new mac ventura, which went without a problem. But unfortunately on the new mac tvpaint won’t start: ‘out of cmDongle expiration time’.

codemeter tells me it is running on the new mac but I don’t find it as a process in the monitor, as on the old mac. i can’t seem to deactivate the licence on the new mac because now it requests the files thing and also states that my lincense has expired(???). tvpaint still functions on the old mac, but the license isn’t active there. I’m sooo confused right now…

edit: oh and every time i start tvpaint, i do see entries in the codemeter log, so codemeter is actualy responding: API Error 200: (ENTRY NOT FOUND) occurred!

Hello,

I have sent you a PM regarding those issues.

From what I see, you actually rehosted a temporary dongleless license we had sent you when moving your dongle-based license to the new system, hence why TVPaint doesn't start on the old Mac and is still running on your other Mac.

Thanks so much for your help Matthieu, that was exactly what it was - and it’s all solved now!!

Do we still need to use the original computer (that we activated the license on) to disconnect the dongleless license before we can acivate it on another computer? I'm asking hypothetically - what if the original computer breaks and we can't access it?

Hello Holger,

You don't need anymore to use your original computer to rehost your license, you can also do it from another machine.

To do this, click on the activation link for your license you received by email.
Then click on the LOGIN tab and enter your email address for connecting to your TVPaint account as well as the associated password and click on Log.

On the next web page, check the box for your license and click on deactivate your license.
Finally, you should be able to activate your license on your new computer.

Thanks Leo!

Léo wrote: ↑15 Jul 2024, 08:29 Hello Holger,

You don't need anymore to use your original computer to rehost your license, you can also do it from another machine.

To do this, click on the activation link for your license you received by email.
Then click on the LOGIN tab and enter your email address for connecting to your TVPaint account as well as the associated password and click on Log.

On the next web page, check the box for your license and click on deactivate your license.
Finally, you should be able to activate your license on your new computer.

Wow, this is amazing! finally! Thank you! I wonder why wasn't it announced? Or was it and I missed it?

Hello Soom, we have been less upfront regarding the recent License Depot improvements, because they were released almost at the same time as v12, which came out just before MIFA, so our communication team got a lot of things to make users aware of and had to chose their priorities.
It was also a way for us to use this period as a final, larger scale test for the new license rehosting system and aside from a translation bug on the French version of the page (the irony), no issue was detected.