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TVPaint won't run?

Posted: 06 Oct 2016, 08:28
by CarolineDG
Hello everyone.

I recently bought TVPaint Standard edition and have already stumbled upon an issue during the installation process. I folowed every step of the installation guide accordingly and everything went smoothly but now when I try to open the program it simply won't run? No matter how many times I click the thumbnail it just won't open. I have tried uninstalling and reinstalling but the same problem still happened.
Sentinel drivers were successfully installed as well so that can't be the cause. I have a 64bit Windows laptop and the program is 32bit so that's also not the cause.
I still have to activate my tvpaint version with my unlock code but I can't because it just won't run. :( I'm also unsure if my dongle works because while it does light up when I insert it in my laptop it doesn't seem to be recognized by my computer.
I don't know why everything seems to be working against me haha I thought it would be easy to install but apparently not.

Any help is greatly appreciated because I've tried doing research on the problem but I can't find a solution!

Re: TVPaint won't run?

Posted: 06 Oct 2016, 09:02
by Thierry
Hi Caroline,

I will send you an email with your codes, so you will be able to download the update that fixes your issue.

Re: TVPaint won't run?

Posted: 06 Oct 2016, 09:10
by CarolineDG
Thierry wrote:Hi Caroline,

I will send you an email with your codes, so you will be able to download the update that fixes your issue.
Thank you! Is it a common issue?
Shall I send you my email addres?

Re: TVPaint won't run?

Posted: 28 Oct 2016, 14:12
by ndcanton
Hi, I'm having the same problem as above. I requested help from the website contact but heard nothing back. Can you send me an e-mail with my codes and hopefully instructions to update?

Re: TVPaint won't run?

Posted: 28 Oct 2016, 14:20
by Thierry
I've just replied to your request, check your emails :-)