Welcome to TVPaint Community forums !

Hi Elodie - Sorry in advance for posting on a posted topic - this post has new information - I am working on a mac pro with a cintiq 22 inch, running sierra and using tvp 11.03 - My computer has new graphics card ( so that is not the issue) I am getting artifacts when i move
Am I missing a setting ? has anyone else ever had this issue ? thank you in advance ...debra

Hi Debra,

Can you go to the Applications folder, then hit "Cmd + I", and see if you have this option : If you have this option, then click on it, and try to start TVPaint Animation again to see if you still have the issue.

hi Thierry ( sorry I thought it was Elodie answering - bad cold here ) - thank you for getting back to me so quickly .
it seems that I don't have that option for tvpaint 11. Is there another place to look ? I went over the prefs - but didnt see that option .
I threw out all my old versions of TVpaint .

thank you again debra

Hi Thiery - I tried changing my screen resolution but that didn't work . I still have the atifacts -at all screen resolutions
thanks in advance for your time .

debra

Can you click on "Default for display" and see if you still have the artifacts ?

Hi Thierry , sorry that didn't work .my best debra

Hi Thierry - Just thought I would mention that the issue is not in the monitors I am using. At least according to the Senior Apple support technician who did the screen sharing - he told
me if he saw the artifacts then they were not screen issues . That's why they replaced the graphics cards. And actually one more thing- the artifacts are only in TVPaint...my most important program.

any assistance would be greatly appreciated
my best , debra

Hi Debra,

Would it be possible to do a Teamviewer session next week, so I can see what's wrong ?

Best,

Hi Thierry - Yes, of course . Thank so much in advance.

my best debra

Hi Thierry - Please let me know what day works for you this coming week .
The only day I am unavailable is wednesday . Thank you in advance - have a lovely weekend! my best debra

I've sent you an email

Hi Thierry - thanks for your email - are you available tomorrow tuesday ?
Please let me know what time - anytime after 11 AM NY time is good for me .
thank so much debra

I'm available today at 11 AM NY (5 PM here)
Send me a private message or an email when you're ready

hi Thierry - ok will do !
Yesterday I tried the TVP with each of my monitors plugged in by themselves - and i still had the issue- my thought is that is is the computer and TVP.
But I must admit my tech skills are limited. ; ) my best debra