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Urgent: Recover bad file?
Posted: 17 Jul 2017, 22:50
by isywood
Hi,
my computer just crashed and now my file is corrupted, there are lots of layers missing and I'm panicking, can anyone please help me out?
Here is a link to the file:
https://drive.google.com/open?id=0B7jQu ... 1I1XzF2M3M
Specs:
Windows 10 64bit
TVPaint 10.5.7 Pro 64bit
Re: Urgent: Recover bad file?
Posted: 17 Jul 2017, 23:08
by D.T. Nethery
That's a bad feeling and I know what it feels like.
BUT ... your first post here on the forum , so please follow the protocol posted here:
Read me first before posting a question
When you have an issue with TVPaint Animation, please, don't forget to precise important details :
• What is your OS and its version :
- 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) 10.11 (El Capitan) 10.12 (Sierra) ...
- Windows Vista, 7, 8, 10, etc...
- Linux Ubuntu 10.04+, Debian 6+, RedHat Entreprise Linux 5+, Fedora 15+
• What is your OS architecture (32 or 64 bit) + CPU type and amount of RAM.
• What is your software version (for example : Mirage 1.5, TVPaint 9.5.21, TVPaint 10.5.7, 11.0.6 , etc...)
• What is your software edition (Standard or Professional)
• For the Professional Edition : What is the architecture (32 or 64 bit) ?
• What is your Wacom (or other brand) Tablet and driver version ?
Re: Urgent: Recover bad file?
Posted: 17 Jul 2017, 23:11
by isywood
Oh sorry
Windows 10 64bit
TVPaint 10.5.7 Pro 64bit
Cintiq 13HD
Re: Urgent: Recover bad file?
Posted: 18 Jul 2017, 09:10
by Thierry
Hi isywood,
We managed to recover parts of your file, I will be sending it to you via PM.