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How to save the corrupted File?

Posted: 04 Sep 2017, 16:13
by redmoon30
Hello,I’m Redic. I need your help~!
My friend’s computer shut down unexpectedly, and her file seems damaged and she can’t open it.
I can’t open the file, either. So I come here to look for some help.

Here’s the link of the file :https://drive.google.com/file/d/0B5XoWq ... BwaW8/view

Thanks very much!

Re: How to save the corrupted File?

Posted: 04 Sep 2017, 19:54
by Fabrice
hello and welcome,

Let's start with this : viewtopic.php?f=10&t=6167

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 00:05
by redmoon30
Oops, sorry I forger to type these information.

win7, 64bit
TvPaint Pro 11 , 64bit

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 00:12
by Fabrice
can you send me a link to download the file in a PM ?

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 00:49
by redmoon30
Fabrice wrote: 05 Sep 2017, 00:12 can you send me a link to download the file in a PM ?
sorry, what is PM ?
can't this link ( https://drive.google.com/file/d/0B5XoWq ... BwaW8/view ) work?

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 08:08
by Fabrice
PM = private message in this forum.
I thought you wouldn't like to share your project with everyone.
Ok, we will check this.

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 08:28
by Eric Scholl
Hi redmoon30,

We managed to recover parts of your corrupted file.
I've sent you a private message with a link to download it.

Re: How to save the corrupted File?

Posted: 05 Sep 2017, 08:41
by redmoon30
Fabrice wrote: 05 Sep 2017, 08:08 PM = private message in this forum.
I thought you wouldn't like to share your project with everyone.
Thanks, this is my first time to use this forums, lol.
Eric, Fabrice, thanks for your help!