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Hello:

I can not open TV Paint.

I had to replace my C drive. I also upgraded from Windows 7 to Windows 10.

So now I am using windows 10.

I had a zipped version of TVPaint Animation Pro 8.5. You had sent it to me a few years ago.
It is version TVP Animation 8.6.4.1173fPRO(32).exe

I unzipped it and installed TV Paint on the hard drive.

The program opened and there was a message about plugging in my dongle. (See attached screenshot)

I still have my dongle. I unplugged it and plugged it in several times, but TV Paint would not open so I could not draw with it.

I still have my registration codes if you need them.

How do I get TVPaint to open? If it matters, I plan to upgrade to TVP 11 Pro, but it will not be until next summer or fall.

Thanks
Chris

For the dongle-problem, I would try to install the newest drivers from manufactors homepage. The dongle is called "Sentinel".

But I think you will not get your old TVPaint working on Win10 in general. Here is a discussion about the problem:
http://forum.tvpaint.com/viewtopic.php?f=10&t=10127

Maybe you should stay with Win7.

You might be able to get it to run on Windows 10 if you create a new user account and install TVPaint on that account . You'll have to log in to that account to use TVPaint.

See:

http://forum.tvpaint.com/viewtopic.php? ... =30#p99723

Thanks Animark and D.T. Nethery.

Before I try your solutions, does anyone on the TVPaint staff have any advice?

Thanks
Gochris

I would have tested those first (latest safenet ultrapro dongle drivers to reinstall and clean windows 10 session)
If it doesn't work, we will do a teamviewer session with you.

Sorry to be a problem... but I am a little confused.

I am trying to download the latest safenet ultrapro dongle drivers.

I go to Safenet's website
https://sentinelcustomer.gemalto.com/sentineldownloads/

I search for Sentinel Ultrapro.

I get a list of downloads. (See screenshot)

There are several downloadable files listed.

But how do I know which file to download and install?

http://www.tvpaint.com/owncloud/index.p ... KniTfO4Vul

Click on the link above.

However, please keep in mind you are using a +10 years old version and we cannot guarantee such an old software will work with current OS / drivers.

Yes I understand that.
I thank you for your patience with me!

Elodie:

Thanks for the help with the download link.

I downloaded the sentinel driver and installed it.

I click on the TVPaint shortcut.
Now the TVPaint registration window comes up. So that's good!

A window comes up. It says "Your License Key was not found."

At the bottom of the page, I input my User Name, Organization and my UNLOCK CODE

I click on the "register" button, and

"UNLOCK CODE Required!" appears on my screen.

So I sent all of the proper information to the TVPregister@tvpaint.fr address

I can provide my Lock Code and Unlock code if you want it. I assume this has to be done privately, not on this public forum.

I am waiting for your response. Thanks!

Gochris

This information may help:
On the TVPaint registration window, I see two buttons at the bottom: one is "Register." The other is "Later."
If I click on "Later" I can use TVPaint. I can save files, and export Quicktimes.

I have sent you your codes, just in case. If there is further issue with your codes, please answer that email (we won't chat about this on the forum )

Thanks for sending me the email.

I responded to your email.

I did not get it :s

(it's elodie [@] tvpaint . fr)

I just sent the email to the correct address.

Elodie:

I received the email.

I opened TVPaint as "Administrator."

Now TVPaint is working perfectly.

Thanks to everyone's help! Elodie, Animark, David Nethery... you're the best!

TVPaint community rocks!

This case is closed.

Haha, you're welcome, I'm glad that it worked