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Haven't received any info on order yet

Posted: 21 Mar 2018, 04:28
by k1_217
I recently bought a copy of tv paint online last Thursday and haven't received an email of when it'll ship. I bought the standard student version and have already sent my school id to student@tvpaint.com. My bank account has already been charged and I have already received a purchase confirmation from paypal. I am worried that I made a mistake when I ordered and so I am wondering if I can updated on my order soon.

Re: Haven't received any info on order yet

Posted: 21 Mar 2018, 08:51
by Thierry
Hello,

Someone from our accounting team will be in contact with you today :)

As discussions about purchases and licences is not something that should be done on a public forum, I will lock this topic.