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Mac Updated and Dongle not recognized anymore
Posted: 12 Jan 2019, 18:01
by KyleXC
I just updated my MacBook and suddenly the dongle is not recognized anymore. Before the update it was working just fine. Can someone help me out with this please?
Re: Mac Updated and Dongle not recognized anymore
Posted: 21 Jan 2019, 15:39
by Dean
Hello Kyle,
I just sent you a private message regarding your issue
Re: Mac Updated and Dongle not recognized anymore
Posted: 16 Feb 2019, 00:03
by JWebber
I have also ran into this problem with the Dongle not being recognized on macOS Mojave.
Re: Mac Updated and Dongle not recognized anymore
Posted: 18 Feb 2019, 16:35
by Dean
Hi JWebber,
You can refer to
this thread about High Sierra/Mojave troubleshooting and if TVPaint still doesn't launch after trying the thread's process, you can send me a private message directly
Re: Mac Updated and Dongle not recognized anymore
Posted: 20 Feb 2019, 20:29
by JWebber
Hey Dean,
That worked out perfectly. I guess I had an older Sentinel installer with my TVP 11 Pro installer.
Thanks!
James