Welcome to TVPaint Community forums !

Hi, Thierry -

I have a TVPaint file that I was working on which will not open . The file loads up to 99% and then crashes. This has happened repeatedly.
Only this file. Otherwise TVPaint is working fine as usual.

It is quite a large file (6 GB) but I’ve worked with files that large or slightly larger without crashing . I’m afraid this file has become corrupted .

I hope there is a way to recover the contents of the file. I’m uploading it to Google Drive. I will email you the link when it is finished uploading .
I can’t post the link here on the public forum because the production is under a NDA , but TVPaint has signed this NDA . (you will know the production when you see the file).

I will email the link to your name @tvpaint.fr if that is still the correct email I should use ?

-David

Hello Mr Nethery,
I contacted you via MP regarding your issue

Best,

Dean wrote: ↑29 May 2020, 15:36 Hello Mr Nethery,
I contacted you via MP regarding your issue

Best,

Thank you. I sent you the link to download the file . I hope it can be recovered.

Hello Thierry,

I have a file I was working on and when I did a "save project as..." like I normally do, as to not save over the original file, somehow the file extension had .tmp at the end of it. I noticed this after I hit save and closed the program. When I tried to reopen it, I got a "TV Paint not responding" message, so now the file won't open and my 4 hours of work is gone. I was wondering if you can help me recover the file? I have attached a link to a Google Drive folder with the corrupt file.


Thank you in advance!

Hello Thierry,

I apologize, but I had to trash the file in the link because I realized that the project is under NDA since we're still i production. Perhaps, there is a way to MP you the link?

Sure, send me a PM