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Mac Install not working?

Posted: 05 Feb 2021, 06:48
by Gothfrog
Hi everyone! I'm trying to install TVPaint on a new mac running Catalina 10.15.7. I've installed TVpaint on a different mac running Catalina about 8 months ago and had no issues at all, which is why I'm so baffled by this.

It seems as though there's something wrong with the Post-Catalina dongle driver install file. While the pre-catalina dongle driver file has the regular icon of a beige and yellow box, the post-catalina one has a greyed-out sheet of paper for its icon. Additionally, I can get to the installation screen for the the pre-catalina one fine, it's just that my computer won't let me *actually* install it since it's built for an earlier version. Whereas when i try to install the post-catalina one, it won't even open up the install wizard screen. It just gives me an error code that says "hdiutil: mount failed- No such file or directory (1)"

I don't use tvpaint for work so this isn't super urgent, but I'd really like to know if there's some way to fix or circumvent this? Or even if there's a patch coming out soon that will help. Thank you!!

Re: Mac Install not working?

Posted: 05 Feb 2021, 14:24
by Dean
Hello, I contacted you via PM :)

Re: Mac Install not working?

Posted: 04 Mar 2021, 21:20
by gallajes000
I am also having the exact same issue. I am attaching the screenshot I took of the issue, including computer specs, the TVPaint install page, and the error message. Any help would be appreciated, thank you!

Re: Mac Install not working?

Posted: 05 Mar 2021, 09:55
by Dean
Hello, I sent you an alternative Sentinel version via PM :) This should fix the issue for now.
Also future version 11.5.1 shouldn't have this issue anymore.