Page 1 of 1

can't open saved file. file not found error. related to heavy imported video

Posted: 22 Apr 2021, 13:25
by TVP quest
Hello everybody

*** SYSTEM info:
OS windows 10 Professionnel 64 bit
RAM 16 Go
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
TVPaint (11.5.0 – 64 bits) 11 Pro STD
Cintiq 13HD Wacom
Carte graphic GeForce GTX 1050Ti
driver 6.3.42-2

**** DOWNLOAD LINK for corrupted file:
https://mab.to/CLcFqVdbf

*** WHAT HAPPENED:
I had a first tvp project "04_vestiaire_final" where I imported a heavy video -- 8.85 Go. (It had 4 shots over all in it. heavy)
I worked on that one, added animation layers etc... saving went well.

Than it became too heavy, (slow saving) so I copy the shot in question (with the video) and pasted it (paste clip) into a new project. (than saved in a new folder with a new name)
I worked on it adding animation layers and saved it, everything went well.

the next day I try to open it and TVPaint rams doesn’t react. (turning circle icon and then freezes)
I Tried opening it from the open with panel and got this error message:
File can’t be found.

Maybe the link to the video file is not working/corrupted because it wasn't directly imported to the project? (the copy clip didn't work)
The original project "04_vestiaire_final" with several videos and 4 shots weights 7.57 Go.
This new file weights only 2.699 Go,

Can you please recover the file with the animation layers? its ok if it’s without the video. any recovery or solution will help
Thank you very much
have a good day

Re: can't open saved file. file not found error. related to heavy imported video

Posted: 23 Apr 2021, 11:42
by TVP quest
Hello Again

This is a little urgent, can you please tell me if the file can be restored?
Thank you very much

Re: can't open saved file. file not found error. related to heavy imported video

Posted: 23 Apr 2021, 12:26
by Dean
Hello, we are studying your file and will get back to you ASAP.

Best regards,

Re: can't open saved file. file not found error. related to heavy imported video

Posted: 28 Apr 2021, 15:08
by TVP quest
Hello, are there news regarding the file?
Best regards,

Re: can't open saved file. file not found error. related to heavy imported video

Posted: 29 Apr 2021, 10:55
by Dean
Hello, the project is currently being analyzed, I will contact you soon via PM when we have more info.

Re: can't open saved file. file not found error. related to heavy imported video

Posted: 29 Apr 2021, 11:34
by Matthieu
Hello, you should have received a PM containing a link to download what we were able to restore from your project. Please don't forget to mark your topic as 'Solved'.