Welcome to TVPaint Community forums !

Hello!
Appreciate whatever help I can get.

Here's some info on my mac and TVpaint:
-macOS Catalina version 10.15 64 bit
-TVPaint 11 pro 64 bit
-Wacom pen tablet driver 6.3 42-1

This is what happened:
I was exporting a shot I was working on as png sequences when I ran out of storage. I closed TVPaint and took a couple of minutes cleaning up my mac but didn't go anywhere near the files I was working on. When I tried to open the file again, TVPaint would open up but the file itself won't open. Only the blank "untitled" shot was there. I tried opening other files and they open up just fine.

Other methods I tried:
-Restarting my mac
-Copy paste the file to another location and open it.
- Transfer it to another person and have them open it.

The file information says 22.1 MB of something's still in there and I was wondering if there is a way to recover it?
Any help is greatly appreciated.
Thank you so much.

Hello,

I have sent you a PM

apineday wrote: ↑30 Jul 2021, 16:53 I was exporting a shot I was working on as png sequences when I ran out of storage. I closed TVPaint and took a couple of minutes cleaning up my mac but didn't go anywhere near the files I was working on. When I tried to open the file again, TVPaint would open up but the file itself won't open. Only the blank "untitled" shot was there. I tried opening other files and they open up just fine.

Didn't you get a popup message, telling you that the save failed ?

I saved the file before I exported and there weren't any messages about a failure to save. I did get an error in exporting due to running out of storage so I closed TVPaint to clean up my mac and the rest happened.

Just noticed that you were using TVPaint 11.0. We tried to improve the save process in TVPaint 11.5, to avoid such situations.
Please get the update from your TVPaint account.

I'll make sure to do that. Thank you for the information!