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finding the unlock code

Posted: 24 Dec 2021, 04:31
by Diego/Amir
ok so i don't know how this works, this is my first time asking a question on this website, i don't know if I'm supposed to ask a question here or somewhere else, anyways. So i bought the standard version of TVPaint, now when i checked my downloads, it doesn't seem to show the unlock code, it only shows the download button, me thinking that this was normal, I downloaded TVPaint and when I opened it, it gave me an error, then I tried googling what was wrong and watching a tutorial on how to install TVPaint, and it showed that there should be the unlock code next to the download button, but when i checked my downloads again, it still doesn't show the unlock code. Now I don't why it doesn't show it, am I supposed to buy something else? Also, I didn't get an email when I bought TVPaint so i don't know if it said something specific that'll tell me how to get the unlock code. I hope you can respond to this quickly!

Re: finding the unlock code

Posted: 24 Dec 2021, 10:16
by Dean
Hello, new licenses don't require an Unlock code.
For activation instructions, see our documentation: https://www.tvpaint.com/doc/tvp11/index ... u-register

You can contact us directly via the contact form on our website if needed.

Re: finding the unlock code

Posted: 24 Dec 2021, 18:00
by Diego/Amir
it says that I need to access a link to the License Depot which is in the email that was sent after purchasing, but as I told you before, I didn't get the email, so i don't know how I'll be able to access the link, maybe you could send me the email again if that's possible.

Re: finding the unlock code

Posted: 26 Dec 2021, 22:55
by Diego/Amir
I'd greatly appreciate it if you'd respond, then again I don't live on the east side so I don't know if you got notified of my reply.

Re: finding the unlock code

Posted: 27 Dec 2021, 11:28
by Dean
Hello, the office was closed for Christmas, hence the delay in my response.
I just resent the automatic email containing your license Depot link and activation instructions. Please check your Spam folder if you didn't receive anything.

Re: finding the unlock code

Posted: 29 Dec 2021, 12:12
by Tylos
In futere it would be nice to have link in acount page:)