Welcome to TVPaint Community forums !

hey there,

i am not able to run tvpaint. my dongle is not recognized while starting the program.
i changed the usb slots and the dongle always shows the green light.
i am working on a mac pro 6.1 with mac os x 10.14.6 mojave.
already uninstalled/reinstalled tvpaint with no result.

hope to get some help...

Hello, did you send a request through our contact form?
You will be contacted via email shortly after this.

if this has been resolved, could you tell me how? i'm having the same issue and tvp helpdesk will be a bit slower on the weekend...

Hello,

I have just replied to your request